• Resolved usmanraees

    (@usmanraees)


    The zoom-in icon on the top right of the product image is not working. Please help me out with this.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @usmanraees,

    Thanks for contacting us.

    I understand the issue you are having with. If you unload any ShopEngine specific scripts by the Asset cleanup plugin just revert the scripts and make the related scripts load. Then clear the cache from your site and browser. If you are using any caching plugin on your site, if possible, keep it disabled for some time and then check. Hopefully, the issue will be solved.

    Let me know if you need further assistance.

    Regards,
    Amir

    Thread Starter usmanraees

    (@usmanraees)

    I deactivated asset cleanup plugin and i only used that plugin for homepage asset unload rechecked but it still doesnt work. Please check on your side.

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @usmanraees,
    Hope you are doing fine. Could you please run a conflict test on your site to determine what actually causes the issue?

    To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

    If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for ShopEngine, Elementor, and Woocommerce and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

    Let me know your findings after performing the conflict test. If the issue persists even after that, let me know. I will take a closer look at this issue and help you to find a solution as soon as possible.

    Waiting for your response and we are always here to help you.

    Regards,
    Amir

    Thread Starter usmanraees

    (@usmanraees)

    On changing to a default theme error is removed.

    Thread Starter usmanraees

    (@usmanraees)

    The issue is resolved it was an issue of additional CSS code that was stopping opening it.
    While resolving this issue I came across another problem on a product page there is a blue line on the product quantity increment button on the number box between (+ and -) it is linked to something which I didn’t connect I want to remove it.
    Also while hovering + and – its background colored is turned in to purple I want it to turn into a different color or blue may be.

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @usmanraees,
    Hope you are doing well.

    I can understand the issue you are having with. To solve the first issue just disable the Express Checkout feature for the Single Page template. Please see the screenshot for a better understanding. We have been able to trace the issues with the Express Check out Feature of Stripe within the Single page Template. The Support for Express checkout isn’t been added yet with the ShopEngine plugin. Hopefully, the support will be added soon.

    To solve your final issue, please use the following CSS code in Appearance → Customize → Additional CSS and change the color code as per your need.

    .shopengine-single .shopengine-swatches :is(.plus, .minus):hover {
        background-color: #253FF2!important;
        border-color: #253FF2 !important;
    }

    Let me know if you need further assistance.

    Regards,
    Amir

Viewing 6 replies - 1 through 6 (of 6 total)
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