Zoom Doesn’t Work on Newly Added Products

I have the same issue with newly added products. I have not been able to find a solution either.

Hello there,

Thanks for contacting us and I hope you’re doing well ??

Please, could you send me a link where I can see the problem and see the issue?

Also, could you try to test with a default theme like TwentySixteen in order to know if the issue could be related to a incompatibility with your theme?

I’m looking forward your response.

Have a good day.

I have same problem. When click on image, it opens up image in browser instead of zooming it or view in same page. You can check it at https://yp4.8fe.myftpupload.com/product/waterproof-hiking-boot/
Please suggest solution. Thanks.

Hello there,

sorry for the late reply.

We have been testing in your product and seem that the gallery and the zoom are working properly, do you managed to solve the issue?

Let us know any news, please.

Have a nice day!

Hi,
same problem, on this news product don’t work: https://capriccidargento.it/product/bomboniera-con-calle-in-oro-su-pietra-minerale-fatta-a-mano/

and on this old product (more than 1 year ago) all ok: https://capriccidargento.it/product/bomboniera-anniversario-d-matrimonio-con-albero-della-vita-in-argento-e-fedi/

How can I solve this problem?

Regards,
Francesco

I have a problem with newly added products also. Our theme has not changed so I don’t think it could be that. Photos that were original the the website
<a href=”https://counciltool.com/shop/axes/jersey-railsplitter-axes/3-5-jersey-miners-axe-w-26-handle/
launch will zoom but newly added products do not:
https://counciltool.com/shop/dayton-railsplitter-axes/5-dayton-sb-axe-28-straight-wooden-handle/

• This reply was modified 4 years, 8 months ago by ctc1886.