ZIP with Dash or Postcode with space fail

  • Resolved esd3104

    (@esd3104)


    1 year, 1 month ago

    Mostly just a warning to others. My original post “ZIP is Invalid” which was marked as resolved is still open with the advanced support team. I later found out that Canada and other post codes like UK that contain a space are also affected.

    So if you have customers with postal codes with a space or the ZIP is 5-4 with a dash then the auth/payment request won’t even be attempted and the error “ZIP is Invalid” will appear (regardless of billing country).

    I have provided tech documents from MasterCard showing that in addition to alpha and Numeric characters that dash and a space are also allowed. This doesn’t seem to be understood.

    The problem is because the auth never is started you will never see a failed order. So unless your customers contact you about the error you will never know.

    Currently I am unable to use GoDaddy Payments as a result and have reverted to our previous gateway service which works just fine.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zach

    (@zachskyverge)

    Hi there @esd3104 ,
    I am sorry to hear this has caused such problems for your site! If I understood correctly. You currently have an open ticket with the advanced support team, correct?

    Best,
    Zach

    Thread Starter esd3104

    (@esd3104)

    Yes I have an open ticket. It appears that a fix to the iframe or backend systems has been implemented 03-Oct-2023 – initial testing shows that it seems to be working.

    Plugin Support Zach

    (@zachskyverge)

    Awesome! Thanks for confirming that! I am going to mark this as resolved, but should anything else occur, please feel free to post again!

    Best,

    Zach

Viewing 3 replies - 1 through 3 (of 3 total)
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