Zip/postcode failing verification

  • Resolved moohah

    (@moohah)


    2 years, 9 months ago

    Hi

    We’ve had two failed orders today, both since updating woocommerce and woocommerce payments. The two orders were attempted through Apple Pay – the messages displayed are…

    “A payment of ￡25.00 failed. We couldn’t verify the postal code in the billing address. If the issue persists, suggest the customer to reach out to the card issuing bank.”

    and

    A payment of ￡25.00 failed to complete with the following message: The zip code you supplied failed validation.

    The postcodes supplied by the customers are valid and formatted correctly. The customers have seemingly still been charged (showing on their bank statements) despite the order failing both from what we can see and what was shown to them.

    Help much appreciated

    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support B C. a11n

    (@battouly)

    Hi there @moohah,

    For this specific request, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 1 replies (of 1 total)
  • The topic ‘Zip/postcode failing verification’ is closed to new replies.