• Resolved Mike

    (@avagolf)


    Hi Guys, im not seeing this and its causing customers issues with checkout.

    See System Status Report

    WordPress Environment<br><br>WordPress address (URL): https://www.avalongolf.co<br>Site address (URL): https://www.avalongolf.co<br>WC Version: 9.5.1<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.2.26<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.4<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.39-30<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.5.1<br>WC Database Prefix: xgi_<br>Total Database Size: 596.52MB<br>Database Data Size: 445.70MB<br>Database Index Size: 150.82MB<br>xgi_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>xgi_woocommerce_order_items: Data: 1.52MB + Index: 0.19MB + Engine InnoDB<br>xgi_woocommerce_order_itemmeta: Data: 7.52MB + Index: 7.03MB + Engine InnoDB<br>xgi_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>xgi_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>xgi_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_woocommerce_payment_tokenmeta: Data: 0.09MB + Index: 0.14MB + Engine InnoDB<br>xgi_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_actionscheduler_actions: Data: 41.14MB + Index: 30.13MB + Engine InnoDB<br>xgi_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_actionscheduler_groups: Data: 0.22MB + Index: 0.27MB + Engine InnoDB<br>xgi_actionscheduler_logs: Data: 12.17MB + Index: 8.11MB + Engine InnoDB<br>xgi_addonlibrary_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_cartflows_ca_cart_abandonment: Data: 2.52MB + Index: 0.08MB + Engine InnoDB<br>xgi_cartflows_ca_email_history: Data: 0.22MB + Index: 0.36MB + Engine InnoDB<br>xgi_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_commentmeta: Data: 1.52MB + Index: 1.95MB + Engine InnoDB<br>xgi_comments: Data: 5.52MB + Index: 5.84MB + Engine InnoDB<br>xgi_compressx_files_opt_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>xgi_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>xgi_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB<br>xgi_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>xgi_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_ewwwio_images: Data: 2.52MB + Index: 1.83MB + Engine InnoDB<br>xgi_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_grp_google_review: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_grp_google_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>xgi_mailchimp_carts: Data: 0.31MB + Index: 0.00MB + Engine InnoDB<br>xgi_mailchimp_jobs: Data: 4.34MB + Index: 0.00MB + Engine InnoDB<br>xgi_mystickymenu_contact_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_options: Data: 39.05MB + Index: 6.41MB + Engine InnoDB<br>xgi_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_postmeta: Data: 217.42MB + Index: 53.09MB + Engine InnoDB<br>xgi_posts: Data: 70.22MB + Index: 3.50MB + Engine InnoDB<br>xgi_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_reviewx_criterias: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>xgi_reviewx_import_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_reviewx_process_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_reviewx_reminder_email: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>xgi_rvx_migrations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_rvx_sites: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_sgs_log_events: Data: 24.06MB + Index: 22.13MB + Engine InnoDB<br>xgi_sgs_log_visitors: Data: 1.19MB + Index: 0.50MB + Engine InnoDB<br>xgi_sib_model_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_sib_model_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_term_relationships: Data: 0.14MB + Index: 0.09MB + Engine InnoDB<br>xgi_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB<br>xgi_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_usermeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB<br>xgi_users: Data: 0.13MB + Index: 0.08MB + Engine InnoDB<br>xgi_viwcr_statistics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_viwec_clicked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>xgi_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB<br>xgi_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wc_customer_lookup: Data: 0.22MB + Index: 0.22MB + Engine InnoDB<br>xgi_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>xgi_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>xgi_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_wc_order_product_lookup: Data: 1.52MB + Index: 0.63MB + Engine InnoDB<br>xgi_wc_order_stats: Data: 0.31MB + Index: 0.30MB + Engine InnoDB<br>xgi_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>xgi_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_wc_product_attributes_lookup: Data: 0.13MB + Index: 0.09MB + Engine InnoDB<br>xgi_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wc_product_meta_lookup: Data: 0.22MB + Index: 0.41MB + Engine InnoDB<br>xgi_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wc_reserved_stock: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>xgi_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wdr_order_item_discounts: Data: 0.11MB + Index: 0.05MB + Engine InnoDB<br>xgi_wdr_rules: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>xgi_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wpf_filters: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>xgi_wpf_meta_data: Data: 1.09MB + Index: 1.08MB + Engine InnoDB<br>xgi_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wpf_meta_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wpfb_post_templates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wpfb_reviews: Data: 0.16MB + Index: 0.02MB + Engine InnoDB<br>xgi_wpfb_total_averages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>xgi_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>xgi_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wpmailsmtp_debug_events: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>xgi_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_wpr_above_the_fold: Data: 1.36MB + Index: 0.06MB + Engine InnoDB<br>xgi_wpr_lazy_render_content: Data: 0.05MB + Index: 0.06MB + Engine InnoDB<br>xgi_wpr_rocket_cache: Data: 0.09MB + Index: 0.11MB + Engine InnoDB<br>xgi_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>xgi_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_yith_wcaf_clicks: Data: 0.22MB + Index: 0.11MB + Engine InnoDB<br>xgi_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_yith_wcaf_commissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>xgi_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_yith_wcaf_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_yith_wcaf_rate_rulemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_yith_wcaf_rate_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_yith_wcbm_badge_rules_associations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>xgi_yoast_indexable: Data: 0.41MB + Index: 0.11MB + Engine InnoDB<br>xgi_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>xgi_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>xgi_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>xgi_yoast_seo_links: Data: 0.42MB + Index: 0.23MB + Engine InnoDB<br>xgi_yydev_tagmanager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>acoplw_badges: 1<br>acoplw_prod_list: 1<br>attachment: 3147<br>b2bking_conversation: 1<br>b2bking_custom_field: 10<br>b2bking_custom_role: 4<br>b2bking_group: 2<br>b2bking_list: 1<br>custom_css: 1<br>customize_changeset: 16<br>cwginstocknotifier: 612<br>elementor_library: 90<br>elementor_snippet: 3<br>mc4wp-form: 1<br>nav_menu_item: 63<br>page: 51<br>post: 45<br>product: 182<br>product_variation: 1248<br>revision: 1<br>shop_coupon: 4290<br>shop_order: 12310<br>shop_order_refund: 1419<br>viwcr_email_template: 1<br>viwec_template: 17<br>viwec_template_block: 2<br>was: 7<br>wcb: 4759<br>wp_global_styles: 1<br>wpforms: 6<br>yith-wcbm-badge: 7<br>ywcbm-badge-rule: 13 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (66)<br><br>Advanced Database Cleaner: by Younes JFR. – 3.1.5<br>Schema - All In One Schema Rich Snippets: by Brainstorm Force – 1.6.13<br>Astra Pro: by Brainstorm Force – 4.8.8<br>B2BKing Pro: by WebWizards – 5.2.40<br>B2BKing Core: by WebWizards – 4.7.10<br>Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 5.7.5<br>Add-on: Mailchimp - Back In Stock Notifier for WooCommerce: by codewoogeek – 1.1<br>Disable Gutenberg: by Jeff Starr – 3.2.2<br>Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5<br>GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.3<br>Shipping Insurance for WooCommerce: by WPCocktail – 1.0.5<br>Firelight Lightbox: by FirelightWP – 2.3.11<br>Elementor Pro: by Elementor.com – 3.26.1<br>Elementor: by Elementor.com – 3.26.2<br>301 Redirects: by WebFactory Ltd – 2.77<br>EWWW Image Optimizer: by Exactly WWW – 8.0.0<br>Facebook for WooCommerce: by Facebook – 3.3.1<br>Filter Everything PRO: by Andrii Stepasiuk – 1.8.8<br>Site Kit by Google: by Google – 1.142.0<br>Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.1<br>Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.7.3<br>Mailchimp for WooCommerce: by Mailchimp – 5.0<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.20<br>Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: by Brevo – 3.1.91<br>My Sticky Bar: by Premio – 2.7.7<br>Perfmatters: by forgemedia – 2.3.6<br>Database Manager - WP Adminer: by Pexle Chris – 3.1.0<br>Pinterest for WooCommerce: by WooCommerce – 1.4.14<br>PixelYourSite: by PixelYourSite – 10.0.3<br>PW WooCommerce Bulk Edit Pro: by Pimwick<br>LLC – 3.9<br><br>PW WooCommerce Gift Cards Pro: by Pimwick<br>LLC – 1.486<br><br>ReviewX – Multi-Criteria Rating & Reviews: by ReviewX – 2.0.6<br>Security Optimizer: by SiteGround – 1.5.7<br>Ultimate Addons for Elementor Pro: by Brainstorm Force – 1.37.3<br>Unbloater: by Christoph Rado – 1.6.3<br>Copy or Move WooCommerce Reviews: by AppJetty – 2.0.0<br>CTX Feed: by WebAppick – 6.5.40<br>Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0<br>WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.1<br>Coupon Box for WooCommerce: by VillaTheme – 2.1.6<br>Coreem - Coupon Reminder for WooCommerce: by VillaTheme – 2.1.3<br>Woo Discount Rules PRO 2.0: by Flycart – 2.6.1<br>Discount Rules Core: by Flycart – 2.6.6<br>Advanced Order Export For WooCommerce: by AlgolPlus – 3.5.6<br>Product Filter by WBW: by woobewoo – 2.7.6<br>WooCommerce Advanced Shipping - Advanced Pricing: by Jeroen Sormani – 2.2.1<br>WooCommerce Advanced Shipping: by Jeroen Sormani – 1.1.2<br>WooCommerce Coupon Box Premium: by VillaTheme – 2.1.1<br>WooCommerce Email Template Customizer Premium: by VillaTheme – 1.1.14<br>Pixel Manager for WooCommerce: by SweetCode – 1.45.0<br>WooCommerce Legacy REST API: by WooCommerce – 1.0.4<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.5<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.9.3<br>Brevo - WooCommerce Email Marketing: by Brevo – 4.0.32<br>WooCommerce Square: by WooCommerce – 4.8.4<br>WooCommerce: by Automattic – 9.5.1<br>ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 3.0.2<br>Yoast SEO: by Team Yoast – 24.1<br>SiteGround Central: by SiteGround – 3.3.1<br>WP Google Review Slider: by LJ Apps – 15.7<br>WP Mail SMTP: by WP Mail SMTP – 4.3.0<br>Widgets for Google Reviews: by Trustindex.io – 12.4.7<br>WP Rocket: by WP Media – 3.17.3.1<br>WPForms Lite: by WPForms – 1.9.2.3<br>YITH WooCommerce Affiliates Premium: by YITH – 2.18.0<br>YITH WooCommerce Badge Management Premium: by YITH – 3.13.0 Inactive Plugins (2)<br><br>Database Access with Adminer: by Roy Orbison – 2.1.0<br>WP phpMyAdmin: by Puvox.software – 5.2.1.13 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php Must Use Plugins (2)<br><br>Health Check Troubleshooting Mode: by – 1.9.2<br>pexlechris_adminer_avoid_conflicts_with_other_plugins.php: by – 3.0.3 Settings<br><br>Legacy API Enabled: ?<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>pw-gift-card (pw-gift-card)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 206 MB WC Pages<br><br>Shop base: #11 - /shop/<br>Cart: #3536 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #3507 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #4029 - /my-account/<br>Terms and conditions: #2164 - /terms-of-service/ Theme<br><br>Name: Avalon Golf Co.<br>Version: 1.0.0<br>Author URL: https://wpastra.com/about/<br>Child Theme: ?<br>Parent Theme Name: Astra<br>Parent Theme Version: 4.8.6 – 4.8.8 is available<br>Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Theme type: Classic theme<br>WooCommerce Support: ? Templates<br><br>Overrides: avalon-golf-co/woocommerce/checkout/thankyou.php Pimwick Plugins<br><br>PW WooCommerce Bulk Edit Pro: License key: PW-6682aacf45f9f<br>Result: success<br>Cached: 2024-12-22<br><br>PW WooCommerce Gift Cards Pro: License key: PW-64b059e9dbbdc<br>Result: success<br>Cached: 2024-12-22 WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Square<br><br>Environment: Production<br>Tokenization Enabled: ?<br>Debug Mode: Off Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ? Next scheduled: 2024-12-22 15:41:41 -06:00<br>Options: ?<br>Notes: 189<br>Onboarding: completed Action Scheduler<br><br>Canceled: 61<br>Oldest: 2024-11-21 09:56:14 -0600<br>Newest: 2024-12-18 15:35:03 -0600<br><br>Complete: 75,716<br>Oldest: 2024-12-19 08:52:46 -0600<br>Newest: 2024-12-22 09:27:50 -0600<br><br>Failed: 7,065<br>Oldest: 2022-09-27 07:46:24 -0500<br>Newest: 2024-12-22 03:49:27 -0600<br><br>Pending: 25<br>Oldest: 2024-12-22 09:28:50 -0600<br>Newest: 2025-01-05 13:55:48 -0600 Status report information<br><br>Generated at: 2024-12-22 09:28:05 -06:00<br>

    The page I need help with: [log in to see the link]

Viewing 15 replies - 16 through 30 (of 30 total)
  • Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @avagolf,

    Thank you for providing the video that highlights the differences between the behavior on your live site and staging site.

    Based on the video, the HTML you shared, and the discussion so far, this appears to be a plugin conflict on the live site.

    To investigate further, try disabling WP Rocket on the live site and test again, as the issue doesn’t occur on your staging site where WP Rocket isn’t installed.

    If the issue persists after disabling WP Rocket, you’ll need to check for conflicts with other plugins. You can do this by disabling each plugin one at a time and testing the zip code box after each deactivation to determine if a specific plugin is causing the issue.

    Looking forward to hearing back from you with your findings.

    Thread Starter Mike

    (@avagolf)

    Good morning, so as of this morning, everything seems to now be working. Yesterday i had added excluded the square css / js files to the exclude within WP Rocket. I had cleared cache both on site and in cloudflare – however still wasnt working. I then uninstalled then reinstalled the square plugin. I believe after i had tested, it was still not working.

    But when testing this morning, everything seems to be working fine on my end (zip code NOW is being auto populated after entering CC number). Could you also confirm on your end just to ensure its not just in my tests? Please and thank you. And assuming its working correctly, we can close this ticket.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I have checked the issue, and I can confirm that the ZIP code field is appearing correctly on your site. Here’s a screenshot to show that it’s working fine now: https://prnt.sc/qv5MhDEtxqee

    Since the issue is resolved, I will mark this ticket as resolved.

    Thank you!

    Thread Starter Mike

    (@avagolf)

    Awesome, thank you for your confirmation! Appreciate your help. If for any reason it stops working, ill reach out and open a new ticket.

    Have a happy new year!

    Thread Starter Mike

    (@avagolf)

    Hi Guys, just reaching out again as now it seems to be broken again (zip code field not populating in the credit card field area).

    2nd, based on your previous comment: Here’s a screenshot to show that it’s working fine now:?https://prnt.sc/qv5MhDEtxqee

    im not sure you actually even understand my issue. Please review the video link and screen captures i have sent previously. I have documented this VERY WELL for you to understand what the issue is. The Billing zip code field im referring to, is the zip code that is supposed to auto populate in the credit card form (in the 2nd step of checkout). NOT the billing zip code in the billing address area.

    Please help. I need to get this sorted ASAP.

    • This reply was modified 1 month, 4 weeks ago by Mike.
    • This reply was modified 1 month, 4 weeks ago by Mike.
    Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @avagolf,

    I indeed watched the video you shared: https://go.screenpal.com/watch/cTVVbXneY41

    I understand how frustrating this issue must be, and I appreciate your patience. As I mentioned earlier, it seems like WP Rocket could be the cause, based on a similar experience I had in the past. From the video, I can see that when the card number is populated, a popup for the zip code box should appear. However, due to WP Rocket’s code compression, the JavaScript responsible for this might be overly compressed, preventing the action from happening. I’ve faced similar issues with pop-ups and Elementor when using WP Rocket, which is why I suggested disabling it.

    In your last response, you mentioned that excluding Square’s CSS and JS from WP Rocket resolved the issue, which further points to WP Rocket being the likely culprit.

    I recommend temporarily disabling WP Rocket, clearing both your site and browser cache, and monitoring the site for a couple of weeks to see if the issue reoccurs. Let me know how it goes.

    Thread Starter Mike

    (@avagolf)

    Thank you for your reply. Yes, it had worked for about 8 hours, then stopped working again. I have no idea why. In WP Rocket, i didnt make any changes from when it was working to now. I still have the following Exclusions in WP Rocket:
    Ex.
    minify CSS:
    Exclude: /wp-content/plugins/woocommerce-square/(.*)
    Minify Javascript files:
    Exclude: /wp-content/plugins/woocommerce-square(.*).js

    Is this correct?

    As far as 2 weeks, i do not have time to wait 2 weeks. Caches has been cleared. I dont know next steps. Maybe can we escalate this to Square engineering? I have emailed them and they said they can look into this however has to be initiated/approved by you guys first.

    Sorry to be a headache, but i really need to get this resolved (and feel i have made no progress and spent countless hours trying to figure this out).

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Mike,

    Thank you for your reply.

    I understand the issue with WooCommerce Square stopped working again after briefly functioning, and the WP Rocket exclusions you added didn’t resolve it.

    Would it be feasible for you to disable WP Rocket for a couple of days?
    This will help rule out any WP Rocket cache conflicts.

    Looking forward to your response. ??

    Thread Starter Mike

    (@avagolf)

    Thanks for the reply. I am able to test without disabling WP Rocket (can add: ?nowprocket at the end of any URL.

    For example:
    https://www.avalongolf.co/checkout/?nowprocket

    I can confirm it still isnt working correctly with WP Rocket disabled.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Mike,

    Thank you for your reply.

    I checked your production site and the zip code field is working fine again.
    It appeared after filling out the credit card number and was auto-filled.

    This behavior indicates that something is wrong with the cache.
    Therefore, I recommend you completely disable the WP Rocket plugin and monitor the site for a couple of days.

    Here is a screenshot from my end:

    Looking forward to your response. ??

    Best regards.

    Thread Starter Mike

    (@avagolf)

    Hi Guys, so i went through and updated all plugins then deactivated/reactivated. and now things seem to be working again. im guessing some plugin conflict (although i wasnt too methodical when deactivating/re-activating so cant really confirm WHAT plugin was causing the conflict (i strongly dont believe it was WP Rocket). Anyways, everything seems to be working correctly now. We can close this thread and ill re-open if issues persist in the future. Thanks

    Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @avagolf

    It’s great to hear everything is working correctly now! It does sound like it was a plugin conflict, but I’m glad the update and deactivate/reactivate process worked. If anything comes up in the future or you need further assistance, please feel free to open a new topic.

    Thanks for sharing your solution, too, it might help others with similar issues.

    Thread Starter Mike

    (@avagolf)

    Hi Guys, this issue is again persisting (no changes made to the website). Please see this video: https://www.loom.com/share/20c3c51893bb4f9a91abcc95966e5d22?sid=d50103a8-d72a-40ff-b4f1-0e9caf52e9f7

    You will see first instance of trying to enter credit card details, the zip code field does not auto appear. It is only after the payment fails, and when i re-enter the card, then the zip code field appears/auto populates. I think this is the iframe.sq-card-component or the div.sq-card-iframe-container

    You can also see the credit card form (size of the credit card input area) seems to gets larger after the first payment failed.

    Any ideas?

    Please help!

    • This reply was modified 1 month, 1 week ago by Mike.
    • This reply was modified 1 month, 1 week ago by Mike.
    • This reply was modified 1 month, 1 week ago by Mike.
    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Mike,

    Thank you for your reply.

    According to forum guidelines, please create a new topic.
    Since the problem has reappeared a fresh investigation is the best way to troubleshoot this issue.
    In the new topic, you may include this thread as a reference.

    Please share your site’s latest System Status Report in the new topic.
    You can paste it into https://pastebin.com and share the link there.

    Looking forward to your topic. ??

    Thread Starter Mike

    (@avagolf)

    OK, ill open that now. thank you

Viewing 15 replies - 16 through 30 (of 30 total)
  • You must be logged in to reply to this topic.