Zip AI Assistant is active even when plugin is not

  • Resolved robaxxx

    (@robaxxx)


    6 months, 1 week ago

    Hi there.

    I run a multisite and have Spectra and Spectra Pro installed on it, but do not use it on every site. Just a couple in fact.

    I discovered that all websites in the multisite were showing the AI button top-right on the toolbar.

    The only way I’ve been able to remove it is to enable Spectra for every site, go into the settings to disable the AI, and then disable the plugin again everywhere.

    Obviously, that’s not very good. Just letting you know that this is happening.
    Regards
    Rob

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @robaxxx,

    Thanks for getting in touch with us.

    I checked on my installation and AI Assistant option is not showing on the new site, here is the reference video: https://d.pr/v/tZ27Kx

    Please let me know if I am missing something.

    Looking forward to hearing from you.

    Have a nice day!

    Thread Starter robaxxx

    (@robaxxx)

    Hi there

    I’ve double-checked on mine here and I can record it happening as I described. Have you got a place or email where I can send you a link to a video of my screen?

    Regards
    Rob

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @robaxxx,

    I request you open a support ticket from here:https://wpspectra.com/support/ so that you can share all the materials and support dev can investigate the issue.

    Have a nice day!

    Thread Starter robaxxx

    (@robaxxx)

    Ok I’ve submitted that now via the paid support system there even though it happens just with the free Spectra.

    The video shows exactly what I reported.

    I’m really just reporting this issue. Not trying to get into a big support process with this one. I’m sure the devs will know what to do.

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @robaxxx,

    Thanks for creating the ticket. You will get the response as soon as possible and the dev team will help you.

    Have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)
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