Zettle sync massively slowing down website

  • Resolved samellacott

    (@samellacott)


    1 year, 8 months ago

    Hi Joost, We are experiencing massive slow downs to our website when zettle and woocommerce are syncing, this mainly occurs when we are updating stock levels (due to either new stock or the continued issues with stock levels randomly changing to huge minus/plus figures despite us deactivating all unnecessary plugins). After a while of updating stock, the website becomes unusable to the point where it just stops working entirely

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @samellacott

    Thank you for reaching out to us, we are here to help.

    Could you please share with us how you identified the slowness to be caused by our plugin? Also please let us know what exact activity you are performing that takes a longer time to update the stock.

    In my testing environment, a stock update is done instantly and I would not expect the plugin to continue slowing down the website. Do you have any console output to verify that it is our plugin that is doing this?

    Have you tested this as well on a staging site with all other plugins deactivated? This would be good to see that this is not a mix of plugins causing this issue. If this is the case, we would like to know what mix this is, so we can try to recreate this situation and see if there is anything we can do to improve it.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Pending your response.

    Kind regards,
    Joost

    Thread Starter samellacott

    (@samellacott)

    Hi Joost, My support team tell me it was due to the zettle plugin firing off loads of hooks, causing an overload somewhere

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @samellacott

    Sorry for the delay in my response (I was out), but did your support team manage to resolve this situation, or do you still need us to look into this? If you have resolved this, are there any details you can share with us, that could help other people resolve this issue if they also encounter it? Or is there anything our developers should review for possibly adding to the plugin to avoid this for others?

    Let me know if there is anything else we can do or should take a look at.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 4 replies - 1 through 4 (of 4 total)
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