• Resolved jpratte

    (@jpratte)


    I’m not the creator of the site but I’m working on it for him, and I am trying to figure out why when you go to his GA account it shows zero site traffic, even though I can see the GA ID code is in the header (of the homepage at least) although it’s in a different format than what I’m used to. But the Site Kit plugin dashboard does show a handful of views. What could be wrong here? Please help, as I am familiar with GA but not with Site Kit.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for getting in touch, hopefully we can assist with your query. From inspecting your site I can see the same Analytics tracking code on all pages I’ve checked, the format is also correct.

    To ensure the tag is firing as expected can you following the steps below?

    1. Visit your site from a browser incognito window (or as a regular user, while not logged in). This ensures you’re a regular visitor and the default configuration which ensures logged in users are not counted for tracking doesn’t apply.
    2. Visit analytics.google.com and access that exact same property used for your Site Kit setup
    3. Open up the real time report and check whether your current visit is counted

    Once you can confirm that Analytics is firing as expected it’s time to check for any inconsistencies between the data reported. While logged into your sites admin dashboard click on any of the “Source: Analytics” links. This will bring you to the connected sites property. From there check for the similar traffic when using the same reporting period on the top right of your Analytics screen.

    Let me know how you get on, or if you have any questions on the above.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Zero Traffic when logged into GA, but SK shows a little?’ is closed to new replies.