Zero support for paying customers

  • I’m working with a small organization that has spent a lot of time and money on cleaning up after the exploit of this plugin. They want to keep using it anyway, but lack of responsiveness from the developers is making that impossible.

    No doubt the developers are overwhelmed right now. But this organization isn’t even asking for help with cleaning up the hack… They just want an answer to a straightforward question about *how* to go about updating to the latest release of a plugin they *paid for* – preferably in a way that will alleviate some of the burden for them, given how much they’ve already put into fixing this.

    I’ve spent days trying to get an answer through the support ticket system offered to paying customers, and it’s useless. Just tried to get an answer through the support forum here, and so far that is also useless.

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  • Plugin Support File Manager Support

    (@filemanagersupport)

    Hey @surrogatekey

    We really apologize for the inconvenience.

    We have responded to your ticket #5096, We would like to schedule a meeting to dive deeper into the issue you are experiencing.

    Can you please share the country and timezone you are in? We will schedule a time for you with a Google Meet link to join us.

    We are looking forward to solving this with you!

    Regards,
    Support Team

Viewing 1 replies (of 1 total)
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