Zero Support after upgrading to Pro – I’m stuck

  • awesomemonster

    (@awesomemonster)


    6 months ago

    I’m not happy.

    I’ve paid the full price for this plugin and developer has left me on read for multiple DAYS. I informed him I have 2 major blockers and have not gotten a single response in over 3 days.

    My two blockers:

    Using CareerJet API:
    1) Job descriptions look like garbage and I’ve tried every combination of settings to get it to display better. It’s just garbled junk that barely makes any sense, much less provide users with a clear job description

    2) I can’t get this plugin to pull in Company logos, even when I enable scraping. They aren’t in the media library, and just keep showing the default image. The support article here did nothing to offer a real solution.

    If you’re on the fence about this plugin – Don’t buy it or you risk missing deadlines due to an unresponsive developer.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author SebeT

    (@sebet)

    @awesomemonster had you contact me through the plugin contact form, raising these issues? I can’t seem to find any email reporting similar issues.

    Replying to your questions:

    1) Job descriptions look like garbage and I’ve tried every combination of settings to get it to display better. It’s just garbled junk that barely makes any sense, much less provide users with a clear job description

    I assume you’ve used the scraper? The scraper pulls descriptions “as is” from the provider site, but its agnostic to the style used to format the description. Specially when the description does not use standard HTML. Looking at descriptions on job listing in Careerjet in particular, instead of regular HTML breaks “<br>”, it uses tags like “<span class=”br”>”. The scraper does not know what to do with these tags. Thats why some text will not look properly formatted. The plugin provides some options to format the text, but it relies mainly on standard HTML.

    2) I can’t get this plugin to pull in Company logos, even when I enable scraping. They aren’t in the media library, and just keep showing the default image. The support article here did nothing to offer a real solution.

    I’ve just tested importing some jobs, and enabling the company logo scraper, and I got company logos. Not for all jobs, as not all jobs provide them, but they are being pulled, when available.

    https://share.cleanshot.com/WJrjLMJz

    If you want to share the exact feed URL you are using, I can take a look. You can send me a message through the plugin contact form.

    • This reply was modified 6 months ago by SebeT.
    Thread Starter awesomemonster

    (@awesomemonster)

    Yep – submitted through your support form. I’ll shoot you a private message with my feed. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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