Zero Support

  • After creating an account on their website, and subscribing monthly, I am unable to login to my account on their website. I have yet to get the premium Key to work on my installation. I have sent them 5 different emails through their terrible website to get access to my account. They are now ignoring me.

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  • Plugin Author Antideo

    (@antideo)

    Dear Customer, apologies for the experience that you had to go through, but we would have appreciated that you updated this review on the resolution of the said issue. To give clarity, we were not able to figure out what was causing the mentioned issue for the customer as we were not able to replicate the issue and no other customer reported this issue either. We however went ahead and

    1. Reset the password for the customer and shared the credentials after validating they were working
    2. Processed a refund for the whole period that the customer was not able to use the service
    3. And allowed additional free time to still use the plugin and check if they would like to continue use it

    Though we cannot replace the time that you may have lost reaching out to us and not being able to use the service. We have done our best to ensure we get you the best possible outcome that we realistically can.

    Thanks,
    Antideo Support

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