Zero-Sized Backups (Can’t Restore)

  • Resolved xtiana

    (@xtiana)


    6 years, 9 months ago

    Hi there – I’ve installed Updraft Plus (free version) on maybe between 30 and 40 sites now, and this has worked really well for us until recently. Lately any time we try to recover a backup, we get the same error: “File was found, but is zero-sized.” If we check via FTP, the files in /wp-content/updraft really are all 0kb. I’m just baffled – not 100% sure if it’s across all of our sites, but definitely every one we’ve tried in the past few months. We always end up having to contact our web host to recover their most recent one, but that way we usually end up losing more recent changes.

    I’m not great at reading logs, but the most recent one in that directory does seem to be acknowledging file sizes (see below for link). I also included a screenshot of the errors when trying to recover that most recent backup (2/22), if that helps. Have you seen this elsewhere before and do you know what I might be able to do?

    Files are here: https://www.dropbox.com/sh/tjay4n21yq5ckg4/AAAcFjjpwMGqH1DYQw82F57ea?dl=0

    Thanks in advance for any help out with this mystery!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    If you create a new backup and check the file size via FTP immediately after it has finished, are the backups 0kb?

    Thread Starter xtiana

    (@xtiana)

    Wow, it looks like my weekly backup for this site was scheduled this morning and it did complete, with file sizes showing in FTP. I was even able to recover the backup, but I pretty much expect them all to be 0k/unrecoverable again soon, since we’ve come across this issue so much now. I can keep an eye on it to see when/if that happens, but any idea if/how it might be possible for the files to go from having a size to being 0k later? I can’t figure how this morning’s would have been successful if none of the others were.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Apologies for the delay.

    Were the new successful backups reduced to 0Kb?

    Thread Starter xtiana

    (@xtiana)

    No worries! Actually when I checked via FTP first this time, there was nothing in the Updraft folder at all (just logs, no backups) – I tried to restore one, of course it said the usual about the files being 0k (even though they didn’t exist). When I reloaded the folder in FTP after attempting that, the file names had been CREATED, but all at 0k. It looks like maybe the files are being deleted. I’m assuming that’s something my web host might be doing? Would the plugin be doing that on its own for any reason?

    Thanks a bunch for keeping up on this with me.

    Thread Starter xtiana

    (@xtiana)

    Just an update for anyone else experiencing this 0kb issue (or files not existing at all) when you go to recover a backup: It seems our web host (we use GreenGeeks.com) has been deleting them. They have a script that goes through and looks for large files – their “unlimited storage” policy excludes general file storage that isn’t related to your website, and apparently they include backup files in that list (don’t get me started on how that’s “not related” to our website…) They recommended downloading the files to our hard drive instead, which isn’t practical for 42 sites, so we bought the premium version of Updraft to take advantage of the cloud storage. Hopefully that will handle it!

Viewing 5 replies - 1 through 5 (of 5 total)
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