ZERO HELP – I’M LOCKED OUT OF MY OWN SITE!
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I’m locked out of my site that hasn’t been launched yet. I was about to go live and added the Securi plugin and now when I go to my page it says 127.0.0.1 What do I do to get rid of this and get my site back! Please help. I CALLED & DID A POP-UP CHAT AND I WAS TOLD YOU DO NOT PROVIDE CUSTOMER SERVICE HELP FOR PEOPLE THAT USE THE UNPAID PLUGIN AND TO READ DOCUMENTATION IN THE FORUMS. I READ THE DOCS AND all I can find is hate posts about the product and not guidance! HOW DO I GET RID OF THIS?
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127.0.0.1 is known as the localhost adapter, or loopback adapter – it basically means ‘don’t go out to the Internet, access a local webserver instead’. How this relates to the Sucuri plugin I have no idea.
I have seen this happen before when an IP address (or domain name) is redirected locally using your local machine’s ‘hosts’ file but if you don’t know what this is, it is very unlikely this is the cause. By default your hosts file is empty so you might as well check it. It is located in C:\Windows\System32\drivers\etc\hosts. Open it up in notepad and check for either your website’s IP or domain name.
The next thing to check would be whether your domain’s DNS zone is correctly pointing to your webserver (I am assuming that your website is hosted somewhere). You will first need to know your website’s IP address, you can usually find this by visiting your hosting provider’s ‘control panel’. With the IP address, open a command prompt and type ‘nslookup’ to run the ‘nameserver lookup’ application. Enter your website address e.g. mywebsite.com, the nslookup application should return with your webserver’s IP address.
I would be happy to be proven wrong, but from your description, I do not believe the Sucuri plugin has anything whatsoever to do with the issue you are having. Just my tuppence worth.
If you haven’t resolved the issue, check your wp-config file. If you used the hardening feature Automatic Keys Updater, it wipes your wp-config file. It’s a known bug.
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