Zero-Byte Download Issue

Could you please provide some more info about your site? The following would be useful:

1. URL
2. Host
3. Name(s) of any caching plugin(s) that you have installed (if any)
4. PHP version (if you know it)

Thanks,
Hugh

Good morning, Hugh! Thanks for jumping in…

https://www.180radionow.com
GoDaddy
W3 TotalCache v0.9.4.1
PHP v5.4.45 // Apache 2.4.23 // MySQL v5.5.49-cll-lve

Have you had a look at this document: https://www.seriouslysimplepodcasting.com/documentation/podcast-audio-will-not-play-anywhere/ – there’s a good chance that the issue is being caused by your caching plugin and that document will help you sort it out (if that is the case).

Let me know if that helps!

Hi, Hugh! Thanks. I’ve already performed the URL exclusion. That was months ago, but still no success. I did not want to institute the last option, because I want to still use the stats plugin for SSP. I wound up simply deactivating W3TotalCache, and when I did – my downloads started working again. So, I can re-enable it, if you’d like to help get to the bottom of what’s causing the problem? As long as that plugin is deactivated, then downloading the podcasts is successful – when it’s activated (even with the URL exclusions), all downloads result in zero-bytes.

Your thoughts?

Same issue here!

https://www.doheny.org/podcast

I’ve already replied to Hugh on this, but not sure why it didn’t make it in this particular forum page. So, Hugh hit me back with the suggestion about making the change noted in the original support document on SSP’s site, where if you are using a caching plugin. I made the two line changes as suggested, but I did that months ago and it didn’t work then…needless to say, after reinstalling the SSP plugin and making that change again – it still didn’t work.

Ultimately, what I wound up doing was uninstalling W3C Cache altogether, thereby stripping my WordPress site of any caching capabilities. However, once I did that ALL of my podcasts started downloading with no issues…across all devices and any browser. VIOLA! Just like that. So, for now I just run my site without a caching plugin – just so that I can have downloadable podcasts.

This is NOT ideal, of course. It would be better to have SSP working with W3C Cache, or recommend a site caching plugin that won’t buckle under weight of SSP. ??