Zero Balance

Hello J,

Would you mind sharing more details regarding the balance you’re looking at?

A screenshot would be helpful. If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.
You can share the direct link to the image as a response to this topic.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

Along with that, could you please also share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

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I’m asking because this is what an email for a test order on my local site looks like:

Link to image: https://d.pr/i/gGVuxS

Hi,

Thanks of the reply. Your image highlights my problem exactly! What we need is… When the order is complete, for there to be a $0.00 owing item on the invoice.

The order that get sent when create is fine. But when the customer pays (and most of them pay manually via direct deposit) we go in and mark the order complete. The customers are wanting a record to show the order is now complete with nothing further owing.

Hi @jfleming72 – Doing that would either require overriding the email template for the ‘Completed’ email or use of a plugin that allows you to send custom emails based on certain actions (such as changing the order to completed when that payment method is used).

How to override email templates: https://docs.woocommerce.com/document/smart-coupons/how-to-change-replace-and-override-email-template/

Suggested plugin for custom emails: https://woocommerce.com/products/automatewoo/

Let us know if you have any other questions! ??

– Joey

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Kind regards,