Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please verify the below steps for troubleshooting the notification issue:

    • You have entered From Name & From Email in the email notification settings of the plugin.
    • You have installed any SMTP plugin to send emails from the website. Please note, if you have not installed SMTP plugin to send emails, mail() function does not guarantee you to deliver emails. There are many popular free SMTP plugins available on www.remarpro.com.
    • Try sending a test email in SMTP plugin to confirm emails are sending correctly.
    • SupportCandy email notification recipients are correctly set for all notifications.
    • Also, check if you have applied conditions in email notification and they are correct.
    • Please install any email log plugin. The email log plugin will show you all emails sent from your site. Please check the emails are sent to administrators or not.
    Thread Starter Andres

    (@velezyeison)

    Thank you.
    I congratulate you for this plugin. It gives many functionalities in its free version. What motivates you to buy some addons.

    with SMTP plugin if it works very well. I already tried it and all notifications are received. ??

    He commented was that it could be integrated with Zoho’s Zeptomail. Which is a very powerful tool for delivering notifications. It has almost 100% satisfactory mail delivery.

    In the same way, I consider the case solved.

    Very kind for your attention.

Viewing 2 replies - 1 through 2 (of 2 total)
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