deleted billing details after changes settings

  • Resolved domino7777777

    (@domino7777777)


    2 years, 10 months ago

    Dear madam / sir,
    unpleasant thing happend to us. We set action – issuing invoice after order is paid (redirect to payment plugin, payment, and if payment is received, it plugin generated invoice.. everything was good, until we changed tthis setting – we wanted t otest something, so we clicked to generate invoices right ater order is received (not after payment). This caused that each single order that was paid, it delete whole billing details about customer … it stil shows tht there is some invoice – but after clic k it shows [deleted] – in each row, where have to be clients billing details..just nothing…it is deleted in invoice, also in woocomerce itseld..everyweher just [deleted] .. in name, surename, last name, addres, email, phone..everywhere [deleted]. I try download invoice…still shows deleted. I tried to send details about order to clients email – als oreceive only empty invoice with no billing details…

    #1 is it possible somehow get each issued invoice? Are they stored somwhere in plugin or maybe in ftp of website?
    #2 is there any wayb to get it from sent emails? Eac hinvociewas somehow sent (via smtp), so somewhere it should be that invocie and meial regestered / saved, or?

    Thanks a lot in advance.
    Dominik

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hello @domino7777777,

    Thanks for reaching out t us.

    Our plugin is designed to generate documents/labels based on the WooCommerce orders and we can assure you that it will not alter any information present in your WC order edit page. Could you please share the screenshots (by masking the user sensitive information) of the WooCommerce order edit page of specific order and its corresponding invoice for a better understanding? If you have any privacy concerns, you can share the screenshots via this link.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @domino7777777,

    This thread has been inactive for a bit. So we will go ahead and set this thread to resolve – please feel free to follow up on the ticket you have with us if you have further questions!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘deleted billing details after changes settings’ is closed to new replies.