You’ve sent potentially violating personal data to Meta

  • Resolved Kokomo

    (@kokomoweb)


    2 years, 1 month ago

    I am receiving this email from facebook. It seems the plugin is sending the first and last name and possibly other personal data to facebook when the customer orders.

    “`Potentially violating personal data has been detected coming from the pixel. This information may not comply with Meta’s terms and policies. To help protect Meta users’ privacy, this information has been blocked and you will not be able to view or use it.

    This issue may impact the performance of any ads optimizing on affected events, including those used in Custom Audiences or custom conversions.

    To view more information, including which events are affected, the URL where these events occurred, where the potentially violation information was found and how to remove the information from your events, go to Events Manager.`”

    Here is a related github issue which has not been aknowledged by your team yet:
    https://github.com/woocommerce/facebook-for-woocommerce/issues/2075

Viewing 1 replies (of 1 total)
  • Plugin Support Sean O))) a11n

    (@seanomattic)

    Hi @kokomoweb,

    Thanks for getting in touch!

    > To view more information, including which events are affected, the URL where these events occurred, where the potentially violation information was found and how to remove the information from your events, go to Events Manager.`”

    > Here is a related github issue which has not been aknowledged by your team yet:
    https://github.com/woocommerce/facebook-for-woocommerce/issues/2075

    Much appreciated! You linked to a Github issue that is part of our teams queue. As you can see, the status was updated to Needs Investigation a few days ago.

    We aren’t able to supply an ETA for this fix, but please understand this is in progress.

Viewing 1 replies (of 1 total)
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