You’ve reached the subscribers’ limit

  • Resolved betamovement

    (@betamovement)


    1 month, 3 weeks ago

    Hello,

    Some days ago I got in the backend the following message – You’ve reached the subscribers’ limit for your weMail plan. Please upgrade to continue collecting leads and use weMail without interruptions.

    Why am I getting this?

    The info from weMail > Settings > My Account shows different picture.

    Free PlanTotal subscribers

    132/3000

    Left: 2868

    Let me know If you need additional data for my profile.

    Regards

    bm

    By the way writing in – your message field, is terrible experience, but that is another topic and not to you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Al Rubyat

    (@rubyat13)

    Hi @betamovement ,

    Thank you for bringing this to our attention!

    It sounds like there’s a discrepancy with the subscriber limit message in the backend, even though your account shows plenty of space left. We appreciate you highlighting this, and I want to assure you that we’ll be addressing this issue in our next release.

    We’re working to ensure everything runs smoothly for you, and if you encounter anything else or need further assistance, feel free to let us know.

    Thanks also for your feedback on the message field—we’ll pass that along to the team for review.

    Plugin Support Al Rubyat

    (@rubyat13)

    Hi @betamovement ,

    Thank you for bringing this to our attention. The issue with the incorrect subscriber limit message has been resolved. You should no longer see the notification.

    If you encounter any further issues, feel free to let us know.

    Thanks

    Thread Starter betamovement

    (@betamovement)

    Hello AI Rubyat,

    I confirm the issue has been resolved.?

    Thank you for keeping up with such a wonderful plugin!

    Regards,

    bm

Viewing 3 replies - 1 through 3 (of 3 total)
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