You’ve previously linked WooCommerce Extension V2 to Facebook

  • Resolved youdass

    (@youdass)


    4 years, 1 month ago

    I migrated my website to google cloud host,
    I am trying to reconnect my shop and pixels using facebook for woocommerce
    when I press on get started in the plugin configuration I get redirected to facebook, and I log in using the right account than I confirm the settings.
    till I get to page of (What is WooCommerce Extension V2 allowed to do?)
    and it shows me the following:
    Manage your ads
    This scope is required.
    Required
    Access your Facebook ads and related stats

    YES
    Manage your business
    Doobara

    YES
    Manage your product catalogs
    Manage your product catalogs
    This scope is required.
    Required
    Manage business extension
    Trigger an additional business management extension interface
    This scope is required.
    Required

    I press next and get this message
    Oops, something went wrong.
    This may be because of a technical error that we’re working to get fixed. Try reloading this page.

    though my FB pixel is active, and my catalog is already there but not synced.
    I am not sure what is the issue or what to do anymore

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Steve

    (@skyvergesteve)

    Hey @youdass

    Thanks for contacting us about Facebook for WooCommerce! I am happy to help out ??

    There are a number of different reasons that this error can happen on the connection .T start with, can you please verify the following:

    • Your pixel, catalog, and Facebook extension must all be under the same Business Manager account.
    • Your site’s timezone setting must be set to something other than UTC+0 (WordPress > Settings > General)
    • Your site’s currency must be supported by Facebook. If it is not, temporarily switch to a supported currency and attempt to connect.

    Can you please check that the above three items are all correct for your site?

    Cheers,
    Steve
    SkyVerge

    Steve

    (@skyvergesteve)

    Hey @youdass ,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Cheers,
    Steve
    SkyVerge

Viewing 2 replies - 1 through 2 (of 2 total)
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