You’ve been blocked by the Shield plugin

  • Resolved CreativeRaven

    (@arizonanorse)


    4 years, 4 months ago

    You’ve been blocked by the Shield plugin
    Time remaining on black list: 1440 minutes
    You tripped the security plugin defenses a total of 5 times making you a suspect.
    If you believe this to be in error, please contact the site owner and quote your IP address below.
    Your IP address: 71.xxx.xx.xxx.

    Can’t get out of this on one site. Have cleared cache, disabled caching, attempted login on 2 different browsers
    This also happens on a different computer which has not been logged in for several days.

    Recommendations?

    • This topic was modified 4 years, 4 months ago by CreativeRaven.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Jelena

    (@jmisic)

    Hi,

    Sorry to hear about the trouble you’re having.

    Whenever you get blocked/locked out as a result of Shield, you can use a “forceoff” file to get back in. Forceoff will keep Shield active, allowing you to get back in and change settings.

    To forceoff, please follow the steps outlined in this guide here:
    https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959

    Once you get back in, you can go to the IP Lists section and remove your IP from the blacklist:
    https://icontrolwp.freshdesk.com/support/solutions/articles/3000072655

    Then, you may remove a “forceoff” file.

    It would be also good to check your audit trail, to find the problem cause – why you’re getting blocked. Once you find it, you can change the Shield settings.

    If you don’t know how to interpret audit trail entries related to blocking, you may send it to us and we’ll interpret it for you.

    Hope this helps.

    Thanks.

    Jelena

Viewing 1 replies (of 1 total)
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