Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    Hello,
    I’ve checked on your websites and found Complianz – GDPR plugin is creating this issue.
    It’s is loading lazy video iframe. Please disable the lazy loading for our plugin iframe.


    Thank You.

    poppers44

    (@poppers44)

    Hi, same problem here on my webpage:

    https://www.mamodalekojeszcze.pl/produkt/montaz-standardowy/

    Could you please, check what causes the problem?

    And a question – can I move video as the first object in the gallery or it’s a pro feature only?

    thanks!

    Arek

    Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    Hello @poppers44,
    I’ve checked your provided product link and found iframe lazy loading is enabled on your cache plugin and it’s creating an issue.
    Please add this .product_video_iframe class on your cache plugin setting to exclude the video from lazy loading.

    Thank You.

    poppers44

    (@poppers44)

    Thanks for a quick reply.

    Excluding this class helped with a thumbnail but after choosing video form gallery, everything below drops leaving huge blank space inbetween.

    Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    Hello?@poppers44,
    We are providing only free version support here. Please open support ticket from our website.


    Thank You.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Youtube video thumbnail error’ is closed to new replies.