Youtube Video Not Appearing

  • Resolved nour913

    (@nour913)


    6 years, 7 months ago

    Hey

    I’m not able to preview my video, and it also doesn’t appear on my website.

    Instead, a message appears saying: “Data not found, Bad request”

    Thank you for your help

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    Could you please provide us a sample of the videoes that you have an issue with? The error message may be because of the format of the video.

    Thanks. Have a nice day.

    Thread Starter nour913

    (@nour913)

    Hey sure

    The link is: https://www.youtube.com/watch?v=acaexefeP7o
    and the shortcode used is: [YouTube_WD id=2 item=2]

    Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    Please note that we have added and tested the video. In our case, it is working properly.

    Could we have a closer look at the described issues in your case? Please contact our support team using the following email address: [email protected]

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

    Looking for you reply. Have you already found a solution for this?

    Plugin Contributor WD Support

    (@wdsupport)

    Hi @gortyi,

    Have you already send us an email? Please note that in each case the issue may be unique. Could you please contact us via the above-mentioned email in the case you have not done yet?

    Thanks. Have a nice day.

Viewing 5 replies - 1 through 5 (of 5 total)
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