YouTube Embedded Video on Product Description Vanishes

  • Resolved Deepak

    (@d88pak)


    8 months ago

    Hi Team,

    I am experiencing a very unique problem. Our products have embedded videos on the description (from our YouTube channel) to better demonstrate the products. However, when Shop Manager role edits/updates the product date (like price, stock etc.), the video is stripped out and lost.

    If Admin edits the products, it retains the original info.

    We do have few Shop Managers who does the product price, stock updates.

    Question

    How to preserve the embedded video on updates by shop manager?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @d88pak!

    Thank you for reaching out.

    However, when Shop Manager role edits/updates the product date (like price, stock etc.), the video is stripped out and lost.

    If Admin edits the products, it retains the original info.

    I understand that YouTube videos embedded in your product descriptions disappear after the Shop Manager edits the product, but when the Admin does the same, the issue does not happen, correct?

    What a curious case. Let’s work on it and found what is going on.

    As a first step to understand your setup better, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.

    Thanks.

    We are looking forward to your response!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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