Your www domain is not reachable, so this option cannot be enabled.

  • Resolved wood1e

    (@wood1e)


    2 years, 11 months ago

    i am getting the error: Your www domain is not reachable, so this option cannot be enabled.

    But I cannot see why?

    THe A record is pointing at the domain and the CNAME is pointing at www.

    So not sure why I would get this statement?

    CAn you help?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    @wood1e Both of your www & non-www domains are working fine and DNS are correct. Can you try logging out once and try again after logging back into wp-admin.

    Thread Starter wood1e

    (@wood1e)

    Hi

    I logged out and logged back in. NOthing changed. See here: https://www.screencast.com/t/x6kJlxyx7I

    I set up a new admin user, logged in and no change.

    This is an odd one, as I have added two other sites to same server and had no problems. Although this domain is registered with the hosting company unlike the other two… not sure if this makes a differnece?

    Thread Starter wood1e

    (@wood1e)

    Also I got an email about CRON Job see here: https://www.screencast.com/t/EEsO4AEP7B

    Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    @wood1e That cron job is not related to our plugin. You seem to be using multiple SSL plugins. Please de-activate and re-activate the plugin. You could try generating SSL for non-www domain, install it on your server and then re-generate SSL for both www & non-www domain.

    Thread Starter wood1e

    (@wood1e)

    Sorry I was testing another solution and forgot to disable. I have now removed that.

    And the SSL works on just domain

    I deactivated and reactivated and reset the plugin but I still get the same error.

Viewing 5 replies - 1 through 5 (of 5 total)
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