Your username and password (unable to override)

  • Resolved oweux

    (@oweux)


    4 years, 1 month ago

    Hello and Thank you in advance,

    This new topic is related to the notification For: “New User Registration – For User”

    When a new user registers, an email is sent to the administrator and to the email used to register.

    The admin email works fine and we have been able to make adjustments via “New User Registration – For Admin”.

    The email sent to the user’s email address resists any changes. We press the test button and our ‘nice’ notification arrives. But when a real registration is submitted our custom design is ignored.

    We use some email related plugins that we want to mention: “CleanTalk”, “Contact 7”, “Follow up Emails”; We mention them just in case you are aware of any issues.

    Users, by default, were initially created as subscribers but as we use “Woocommerce” we have updated them to be created as “Customers” by default.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi @oweux,
    Thanks for your message.

    It sounds like a potential plugin or theme conflict to me.

    Please can you make your way through this document and let me know how you get on?

    Thread Starter oweux

    (@oweux)

    Hello BNFW, thank you for your message.

    I have to admit that I have not followed all the steps but I did read them in their entirety. I understand you have your rules but until I do follow all the steps I want to update you with the following:

    Creating a user using the “add new user” within the admin panel works well. Our custom message works when that is used. The issue seems to be with the theme (Chromium) or with Woocommerce’s “register” functionality.

    It is posible that the BNFW does not hook into the Woocommerce notifications and that is the issue? There is no “woocommerce” category. We will continue to poke around and if we figure anything we will share here.

    Thank you.

    Thread Starter oweux

    (@oweux)

    After some deeper Theme inspection we see that the theme (Chrome) uses Theme Zone’s Feature pack and the code that controls user registrations is this file:

    /wp-content/plugins/tz-feature-pack/includes/class-tz-feature-pack-login-register.php

    The relevant code is inside of a function (tz_ajax_register).

    I don’t see a way to connect your plugin with this… and there is no hook or way to override the function.

    Thank you again for taking the time to respond.

    Plugin Author bnfw

    (@voltronik)

    Hi @oweux,
    Thanks for looking into this some more.

    There are some issues between BNFW and WooCommerce where WooCommerce has duplicated default WordPress user registration/password functionality but not kept it up to date as changes have been made in later releases. I’ve been talking with WooCommerce directly about this and a ticket has been opened on the GitHub about one of the notifications: https://github.com/woocommerce/woocommerce/issues/27795

    That being said, I think in this circumstance, the issue may well be your theme’s register function which isn’t allowing BNFW to override it. You may need to replace this functionality or get in touch with the theme author to see if they can help. Lowering the priority of the hook that is used in the theme, for example, may help but this would just be a guess.

    Plugin Author bnfw

    (@voltronik)

    Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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