Your updates screwed the price logic
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I really do not know why changes were made but it screwed our pricing for all Non-EU buyers and we need to correct every very price of the products manually. For years we set the price to be identical for NON-EU buyers. Example.
EU customer buys for 100€ with VAT included
Non EU customer buys for 100€ without VAT included
We never used the Exchange rate feature and had this always disabled. We did not set any other currency as well. Now we see customers complaining, because instead of 204,90€ they should see, they see 243,831€. This is not the VAT that gets faulty added but some exchange rate from nowhere.
You plugins decided to nevertheless that the feature is disabled to calculate a magical exchange rate. We did not change the plugins settings since 3 years, but did update your plugin. All products were set to “Calculate prices by the exchange rate” by default and we had the result we aimed for by setting €uro = 1,19. Now this logic was removed and this calculation isn’t working anymore and some random prices are shown for Non-EU customers.
If we now set every product to “Set prices manually”, massively tedious process, your plugin does not take the regular price, but an amount your plugin faulty calculated. So to the tedious process setting every product to “manually” we now need to copy the regular price to the field too. I will roll back and check if we can save on all of this. Generally I’m questioning why the basic logic of this plugin was completely revised and there were no update warning to it?
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As I said, nothing was changed on the settings on WooCommerce or your plugin itself basically more than 24 months. So this must have happened by an update or a conflict with your plugin or Woocommerce. There is no use of additional plugins handling tax
Prices entered with tax: Yes, all prices are entered with tax
Do not adjust taxes based on location: This was never changed at all and is also a new option or at least differently phrased than the old version of this plugin.
I really can not go with that the plugin was not changed, as obviously I set it up to 1:1,19 to get the desired prices back then for Non-EU Customers and this is not working anymore. So obviously there was a change made with no warning to it. The field isn’t active anymore and has a switch. The whole interface and option did change too. So how to force this plugin to use the regular price and not this magical exchange price. Magical because there is no basic calculation leading to the resulting price your plugins puts out. It is not an additional 19% to the regular price. How to force the plugin to use the regular price set and not correct every price on by one. This also was not necessary with the old version
Regarding the other stuff: You offer the plugin not for the good of society or because you’re on a selfless mission. The goal is to sell your premium subscription. If we need the additional features and the plugin works flawlessly, we are happy to pay. But don’t expect people to grovel just because it’s free, especially when basic functions suddenly become faulty… What is upsetting here that basic features are changed without the warning which is easily possible to add as a note on the pushed update version.
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