Your Site is Experiencing a Technical Issue

  • Resolved cer0c

    (@cer0c)


    2 years, 6 months ago

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.9.3
    Current theme: Ceroc Nederland – Astra Child Theme (version 1.0.0)
    Current plugin: MailPoet 3 (New) (version 3.89.2)
    PHP version 7.4.29

    Error Details
    =============
    An error of type E_ERROR was caused in line 618 of the file /var/www/vhosts/ceroc.nl/webspace/httpdocs/ceroc.nl-wordpress/wp-content/plugins/mailpoet/vendor-prefixed/nesbot/carbon/src/Carbon/Traits/Date.php. Error message: Uncaught Error: Class ‘MailPoetVendor\Carbon\CarbonTimeZone’ not found in /var/www/vhosts/ceroc.nl/webspace/httpdocs/ceroc.nl-wordpress/wp-content/plugins/mailpoet/vendor-prefixed/nesbot/carbon/src/Carbon/Traits/Date.php:618
    Stack trace:
    #0 /var/www/vhosts/ceroc.nl/webspace/httpdocs/ceroc.nl-wordpress/wp-content/plugins/mailpoet/vendor-prefixed/nesbot/carbon/src/Carbon/Traits/Creator.php(40): MailPoetVendor\Carbon\Carbon::safeCreateDateTimeZone(Object(DateTimeZone))
    #1 /var/www/vhosts/ceroc.nl/webspace/httpdocs/ceroc.nl-wordpress/wp-content/plugins/mailpoet/vendor-prefixed/nesbot/carbon/src/Carbon/Traits/Creator.php(72): MailPoetVendor\Carbon\Carbon->__construct(‘2022-05-25 10:1…’, Object(DateTimeZone))
    #2 /var/www/vhosts/ceroc.nl/webspace/httpdocs/ceroc.nl-wordpress/wp-content/plugins/mailpoet/vendor-prefixed/nesbot/carbon/src/Carbon/Traits/Creator.php(303): MailPoetVendor\Carbon\Carbon::instance(Object(DateTime))
    #3 /var/www/vhosts/ceroc.nl/webspace/httpdocs/ceroc.nl-wordpress/wp-content/plugins/mailpoet/

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello @cer0c ,

    Thank you for contacting MailPoet support. I will be happy to help you with this.

    Based on the error message, it seems the MailPoet plugin is not properly installed on your site.

    In this case, it would be great if you could re-install it via FTP by following these instructions:

    Re-installing / Updating the Plugin via FTP

    Don’t worry, you won’t lose any data from the plugin.

    Let me know if it works for you.

    Have a great day.

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @cer0c,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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