Your Site is Experiencing a Technical Issue
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Dear Support,
I always experience a technical issue on my site for the past three weeks now. The issue always occur every weekend (most times Friday night or Saturday night). I always get this below error:
“Error Details
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An error of type E_PARSE was caused in line 181 of the file /home/eneremfo/public_html/wp-content/plugins/woocommerce/includes/class-wc-order-refund.php. Error message: syntax error, unexpected end of file”. Most times when this issue occur, I always have to uninstall the Woocommerce plugin and reinstall and activate before the site starts working. Please I need to find a permanent solution to this as this is always embarrassing most times the site is down.I will appreciate all your help to rectify this issue.
Thanks.
The page I need help with: [log in to see the link]
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Hi @topabunmi. Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”
@apmwebdev Thanks for your reply. See below the copied report as requested:??
### WordPress Environment ### WordPress address (URL): https://eneremfoods.com Site address (URL): https://eneremfoods.com WC Version: 4.7.0 REST API Version: ? 4.7.0 WC Blocks Version: ? 3.6.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.6.3 Log Directory Writable: ? WP Version: 5.5.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.19 PHP Post Max Size: 128 MB PHP Time Limit: -1 PHP Max Input Vars: 3000 cURL Version: 7.70.0 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.41-MariaDB Max Upload Size: 80 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.7.0 WC Database Prefix: wp2p_ Total Database Size: 12.39MB Database Data Size: 10.32MB Database Index Size: 2.07MB wp2p_woocommerce_sessions: Data: 0.24MB + Index: 0.02MB + Engine MyISAM wp2p_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp2p_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp2p_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp2p_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp2p_woocommerce_order_itemmeta: Data: 0.07MB + Index: 0.05MB + Engine MyISAM wp2p_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp2p_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp2p_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp2p_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp2p_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp2p_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp2p_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp2p_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ahc_browsers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ahc_countries: Data: 0.01MB + Index: 0.00MB + Engine MyISAM ahc_daily_visitors_stats: Data: 0.03MB + Index: 0.02MB + Engine MyISAM ahc_hits: Data: 0.03MB + Index: 0.00MB + Engine MyISAM ahc_keywords: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ahc_online_users: Data: 0.01MB + Index: 0.00MB + Engine MyISAM ahc_recent_visitors: Data: 0.05MB + Index: 0.01MB + Engine MyISAM ahc_refering_sites: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ahc_searching_visits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ahc_search_engines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ahc_search_engine_crawlers: Data: 0.00MB + Index: 0.00MB + 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Hide errors from visitors: ? ### Active Plugins (15) ### WP Activity Log for Yoast SEO: by WP White Security – 1.0.0 Absolutely Glamorous Custom Admin: by Cusmin – 6.6.2 All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.4 Auto-Install Free SSL: by Free SSL Dot Tech – 2.2.2 Contact Form 7: by Takayuki Miyoshi – 5.3 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.1 Email Subscribers & Newsletters: by Icegram – 4.6.3 Icegram - Popups, Optins, CTAs & lot more...: by icegram – 1.10.44 Nextend Social Login: by Nextendweb – 3.0.26 Advanced Shipment Tracking for WooCommerce: by zorem – 3.1.4 – Installed version not tested with active version of WooCommerce 4.7.0 WooCommerce: by Automattic – 4.7.0 WP Activity Log for WooCommerce: by WP White Security – 1.2 – Installed version not tested with active version of WooCommerce 4.7.0 WP Activity Log for WPForms: by WP White Security – 1.1 WP Activity Log: by WP White Security – 4.1.5 YITH WooCommerce Wishlist: by YITH – 3.0.16 – Installed version not tested with active version of WooCommerce 4.7.0 ### Inactive Plugins (25) ### GDPR Cookie Consent: by WebToffee – 1.9.3 Members: by MemberPress – 3.1.3 Really Simple SSL: by Really Simple Plugins – 3.3.5 SSL Zen - Free SSL Certificate & HTTPS Redirect for WordPress: by SSL Zen – 3.0.9 Status and Order Tracking: by Etoile Web Design – 2.11.19 – Installed version not tested with active version of WooCommerce 4.7.0 Stripe For WooCommerce: by Payment Plugins [email protected] – 3.2.7 – Installed version not tested with active version of WooCommerce 4.7.0 User Role Editor: by Vladimir Garagulya – 4.57 Variation Swatches for WooCommerce: by RadiusTheme – 1.1.55 – Installed version not tested with active version of WooCommerce 4.7.0 Visitor Traffic Real Time Statistics: by wp-buy – 2.8.1 Webcraftic Hide login page: by Webcraftic <[email protected]> – 1.1.1 WooCommerce: by Automattic – 4.6.1 (update to version 4.7.0 is available) WooCommerce: by Automattic – 4.6.2 (update to version 4.7.0 is available) WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.7.0 WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.7.0 WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2 WP FAQ: by WP OnlineSupport – 3.4 WPForms: by WPForms – 1.5.2.2 WPS Hide Login: by WPServeur NicolasKulka tabrisrp – 1.5.7 YITH WooCommerce Ajax Search: by YITH – 1.8.3 – Installed version not tested with active version of WooCommerce 4.7.0 YITH WooCommerce Order Tracking: by YITH – 1.2.19 – Installed version not tested with active version of WooCommerce 4.7.0 YITH WooCommerce Product Add-ons: by YITH – 1.5.32 – Installed version not tested with active version of WooCommerce 4.7.0 YITH WooCommerce Quick View: by YITH – 1.4.6 – Installed version not tested with active version of WooCommerce 4.7.0 YITH WooCommerce Zoom Magnifier: by YITH – 1.3.20 – Installed version not tested with active version of WooCommerce 4.7.0 Yoast SEO: by Team Yoast – 15.2.1 YYDevelopment - Show Pages ID: by YYDevelopment – 1.2.9 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: 7 (7) 9 (9) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: 16 (16) 17 (17) 18 (18) 19 (19) exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #174 - /shop/ Cart: #175 - /cart/ Checkout: #176 - /checkout/ My account: #7 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Ebentechnology Version: 3.12.2 Author URL: https://www.ebentechnology.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/.cart.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/.checkout.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/.global.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/.loop.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/.myaccount.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/.notices.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/.single-product.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/.tabs.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php ### Action Scheduler ### Complete: 95 Oldest: 2020-10-21 13:19:35 +0000 Newest: 2020-11-11 19:28:43 +0000 Pending: 1 Oldest: 2020-11-12 19:28:43 +0000 Newest: 2020-11-12 19:28:43 +0000
Hi there,
The error path shown in that error highlights an issue with refunds – does this take place after issuing a refund? Are there successful orders being placed in between the times when you see that error notice?
Also, can you elaborate a bit more on which payment gateway us being used on your site? Have you checked whether the same thing is happening after switching to a different theme? I’m asking as the template overrides in the looks a bit strange in that they have a
.
where there shouldn’t be one (e.g.woocommerce/cart/.cart.php
— It should be justcart.php
, not.cart.php
)We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!
- The topic ‘Your Site is Experiencing a Technical Issue’ is closed to new replies.