Your Site is Experiencing a Technical Issue

  • Resolved hennesseystealth

    (@hennesseystealth)


    4 years, 9 months ago

    Over the past 2-3 weeks I occasionally get the following email:

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WPForms Lite.

    I have examined the forms we use and nothing appears to be out of place. Any idea why we keep getting this notice?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @hennesseystealth,

    To troubleshoot the issue, you can try to log specific error messages using the WP Debugging plugin, or enable debugging within your wp-config.php file by following our tutorial.

    Alternatively you can reach out to your hosting provider to troubleshoot this for you.

    And if you manage to log any error message related to WPForms Lite, please share it with us know here.

    Thanks!

    Thread Starter hennesseystealth

    (@hennesseystealth)

    Error Details
    =============
    An error of type E_ERROR was caused in line 409 of the file /home/wwk/public_html/wp-content/plugins/wpforms-lite/vendor/symfony/polyfill-mbstring/Mbstring.php. Error message: Uncaught Error: Call to undefined function Symfony\Polyfill\Mbstring\iconv() in /home/wwk/public_html/wp-content/plugins/wpforms-lite/vendor/symfony/polyfill-mbstring/Mbstring.php:409
    Stack trace:
    #0 /home/wwk/public_html/wp-content/plugins/wpforms-lite/vendor/symfony/polyfill-mbstring/bootstrap.php(45): Symfony\Polyfill\Mbstring\Mbstring::mb_check_encoding(‘INSERT INTO `wp…’, ‘ASCII’)
    #1 /home/wwk/public_html/wp-includes/wp-db.php(2951): mb_check_encoding(‘INSERT INTO `wp…’, ‘ASCII’)
    #2 /home/wwk/public_html/wp-includes/wp-db.php(1896): wpdb->check_ascii(‘INSERT INTO `wp…’)
    #3 /home/wwk/public_html/wp-includes/option.php(504): wpdb->query(‘INSERT INTO `wp…’)
    #4 /home/wwk/public_html/wp-includes/option.php(800): add_option(‘_transient_wpfo…’, Array, ”, ‘no’)
    #5 /home/wwk/public_html/wp-content/plugins/wpforms-lite/src/Lite/Admin/DashboardWidget.php(427): set_transient(‘wpforms_dash_wi…’, Array, 76861)
    #6 /home/wwk/public_html/wp-content/plugins/wpforms-lite/src/Lite/Admin/DashboardWidget.php(294)

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @hennesseystealth,

    Thanks for the details!

    The error message indicates there’s no iconv() function available in your PHP installation. To fix this, please contact your host and ask to install “iconv” and “mbstring” PHP extensions.

    I hope this helps ??

    Thread Starter hennesseystealth

    (@hennesseystealth)

    I had those two items added and haven’t seen an error message since. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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