Your Site is Experiencing a Technical Issue

Here’s an error log from the host:
[Fri Sep 06 19:27:32.775382 2019] [php7:error] [pid 5002] [client 180.183.245.122:50410] PHP Fatal error: Uncaught Error: Call to a member function getTests() on null in /nas/content/live/kevork/wp-content/plugins/forms-for-campaign-monitor/forms/core/Ajax.php:251\nStack trace:\n#0 /nas/content/live/kevork/wp-content/plugins/forms-for-campaign-monitor/forms/core/Ajax.php(33): forms\\core\\Ajax::ajaxFormHandler()\n#1 /nas/content/live/kevork/wp-content/plugins/forms-for-campaign-monitor/forms/core/Application.php(262): forms\\core\\Ajax::run()\n#2 /nas/content/live/kevork/wp-content/plugins/forms-for-campaign-monitor/campaign-monitor.php(75): forms\\core\\Application::run()\n#3 [internal function]: {closure}(”)\n#4 /nas/content/live/kevork/wp-includes/class-wp-hook.php(286): call_user_func_array(Object(Closure), Array)\n#5 /nas/content/live/kevork/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)\n#6 /nas/content/live/kevork/wp-includes/plugin.php(465): WP_Hook->do_action(Array)\n#7 /nas/content/live/kevork/wp-settings.php(394): do_action(‘plugins_loaded’)\n#8 /nas/content/live/kevork/wp-config.php(121): re in /nas/content/live/kevork/wp-content/plugins/forms-for-campaign-monitor/forms/core/Ajax.php on line 251

9 days and no word from support? I’m shocked. I thought Campaign Monitor was making an effort to get this plugin functional again!

Hi @discomidget ,

Thanks for taking the time to reach out and apologies for the delay in getting back to you.

The information you have provided has been helpful and our team have been reviewing the details.

There are plans to roll out the next updates, which is likely to address your troubles there. This should happen over the next few days.

Appreciate your patience during our investigation!

Hi again @discomidget ,

Just reaching back out to let you know that the updates have been rolled out.

Could you please try again now and do let us know how that goes.

Thanks!

I was just getting ready to thank you for your response and wish you luck with reviewing the details when I saw your 2nd response about the updates that rolled out. Thanks for letting me/us know that you were working on it.

I updated the plugin to 2.8.1 and activated it. I tried to sign up on my site and it quickly showed ‘processing,’ then, ‘Email not added. Please try again.’ showed up in red under the Name field. I checked the settings and client id and client secret fields are showing. In Forms, List: it says ‘List Not Found’
When I edit the form, Client is blank and clicking the dropdown does not show anything. I tried deactivating and activating and logged out and back in, but I couldn’t get it to work.

Hi @discomidget ,

No worries at all.

Could you please try reconnecting the plugin?

There should be a button under the settings page to disconnect the plugin and then connect again. Your form should still be there after reconnecting the plugin.

Thanks!

Thanks for confirming those steps. I clicked: disconnect, connect, allow access, verify, and entered a test email. Everything worked and I confirmed it was added to the customer list. Thank you for your hard work in getting it working again!