Your Site is Experiencing a Technical Issue

Hey @johntafur

I am not able to load that site very well at all, it’s giving me errors related to the SSL certificate.

That said, the error you’ve pasted in here is what would happen for one of two reasons:

1. A form created with the new visual editor (released yesterday) had all of its setting mysteriously deleted.
2. A form created in the 2.x options-based editor has something saved in such a way that the v3 editor *thinks* it’s a v3 form.

So to get to the bottom of things, a few questions:

1. Is the form in question one that you created with the new form builder, or the old form editor? (If you don’t know, or if you created the form before yesterday, it’s likely the old method)
2. Are you knowingly adding anything to the post_content meta for GiveWP donation forms. (This might be being done by some other plugin or the theme)
3. Also, please send along your System Info. Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here. That will give me some more context to be able to help.

Thanks for the reply.

It is from the previous method because it was created before yesterday.

I’m not consciously adding anything to the post_content meta.

WordPress Environment

Home URL: https://paam.dowiscreatividad.com
Site URL: https://paam.dowiscreatividad.com
WP Version: 6.3.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Dona (#2848)
Page for Posts: Unset
Table Prefix Length: wpp2_
Table Prefix Length: 5
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment

Hosting Provider: DBH: localhost, SRV: paam.dowiscreatividad.com
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 1500
PHP Max Input Vars: 3000
PHP Max Upload Size: 1 GB
cURL Version: 7.87.0, OpenSSL/1.1.1p
SUHOSIN Installed: –
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? GiveWP Configuration

GiveWP Version: 3.0.1
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ? wpp2_give_donors? wpp2_give_donormeta? wpp2_give_comments? wpp2_give_commentmeta? wpp2_give_sessions? wpp2_give_formmeta? wpp2_give_sequential_ordering? wpp2_give_donationmeta? wpp2_give_revenue? wpp2_give_migrations? wpp2_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?Donation Processing Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
Upgraded From: 3.0.0
Test Mode: Enabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://paam.dowiscreatividad.com/donation-confirmation/
Failure Page: https://paam.dowiscreatividad.com/donation-failed/
Donation History Page: https://paam.dowiscreatividad.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Test Donation, Offline Donation
Default Payment Gateway: Test Donation
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins

Backuply: by Softaculous – 1.1.9
BigHearts Core: by WebGeniusLab – 3.0.0
Contact Form 7: by Takayuki Miyoshi – 5.8.1
Elementor: by Elementor.com – 3.16.6
Envato Market: by Envato – 2.0.10
LiteSpeed Cache: by LiteSpeed Technologies – 5.7
Loginizer: by Softaculous – 1.8.1
Slider Revolution: by ThemePunch – 6.6.16 Inactive Plugins

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3
Hello Dolly: by Matt Mullenweg – 1.7.2
WooCommerce: by Automattic – 8.2.1 Theme

Name: BigHearts Child
Version: 1.0
Author URL: https://webgeniuslab.net
Child Theme: Yes
Parent Theme Name: BigHearts
Parent Theme Version: 3.0.0
Parent Theme Author URL: https://webgeniuslab.net/

@benmeredithgmailcom Hi. In this theme you can change content via elementor page builder. And after publish form via elementor you will get error. Could you help me?

Hello. The SSL certificate has not yet been activated, it says it is pending but you can still access the website in advanced configuration. I still can’t solve the problem. Can you tell me what I should do? I urgently need to solve it. It lets me create new forms but then I can’t edit them. Please help. Thank you

Hi, @johntafur.

First, if your site is broken, I would restore a backup of your site so you are up and running again.

Then, we will need a way to replicate the issue you are facing. Are you able to provide steps for us? For example:

• Use GiveWP 2.32.0
• Create a legacy form
• Select this, this and that settings
• Save and check the form on the front end

The reason for that is that I investigated this issue a little further by doing the following:

• I created a new install using GiveWP 2.33.0
• Then, I created a new legacy form and made a donation on it
• Updated GiveWP to 3.0.1
• Accessed the form again

However, it worked properly for me and I could not replicate the issue.

Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!

Hi there.

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!