Your plugin is breaking my structural data markup on Product Review Snippet
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Customer Review for WooCommerce is one plugin I like so much and always recommend. I wouldn’t want to deactivate it. But it has started causing problem in my structural data markup on Product Review Snippet.
Google has been throwing lots of errors in Product Review Snippet in Search Console. I currently have the following errors report in my search console:
Missing field “itemReviewed” 3,395 errors, Missing field “ratingValue” 3,273 errors
After months of vigorous investigation, I noticed that Customer Review for WooCommerce plugin is the one causing the issue.
I deactivated your plugin and perform a check on Google structural testing tool and the error disappeared, then I reactivated the plugin and perform another search and error re-appear.
I have no idea on how to fix this. Please help me investigate this error coming from your plugin and proffer solutions.
I look forward to your usual amazing fast response and assistance.
Here is my website homepage: https://www.jobsgivers.com Here is my product page: https://www.jobsgivers.com/shop/Cheers!
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This topic was modified 4 years, 2 months ago by
Creativemind18.
The page I need help with: [log in to see the link]
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This topic was modified 4 years, 2 months ago by
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Thanks for trying our plugin!
Can you please share URL of the page with the problem? None of the URLs you provided are product pages.
Thanks for your reply and willingness to help.,
The errors are occurring on all my product pages. Below are the URLs to some of the product pages i am getting the errors:
https://www.jobsgivers.com/past-questions-answers/nigeria-immigration-service-nis-exam/
https://www.jobsgivers.com/past-questions-answers/oauthc-recruitment-job-aptitude-test/
https://www.jobsgivers.com/past-questions-answers/edo-subeb-exams-materials/
I await your quick response.
Thanks.
Thanks for providing additional information!
Can you please send a system report for your site? You can generate a system report in WordPress admin area by going to WooCommerce -> Status -> Get system report.
### WordPress Environment ### WordPress address (URL): https://www.jobsgivers.com Site address (URL): https://www.jobsgivers.com WC Version: 4.8.0 REST API Version: ? 4.8.0 WC Blocks Version: ? 3.8.1 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.7.3 Log Directory Writable: ? WP Version: ? 5.5.3 - There is a newer version of WordPress available (5.6) WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.14 PHP Post Max Size: 2 GB PHP Time Limit: 6000 PHP Max Input Vars: 100000 cURL Version: 7.74.0 OpenSSL/1.1.1i SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 2 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Hide errors from visitors: ? ### Active Plugins (59) ### Ad Inserter: by Igor Funa – 2.6.20 Advanced Custom Fields: by Elliot Condon – 5.9.4 Advanced Woo Search: by ILLID – 2.18 Akismet Anti-Spam: by Automattic – 4.1.8 Breadcrumb NavXT: by John Havlik – 6.6.0 Caldera Forms: by Caldera Forms – 1.9.3 CB Change Mail Sender: by Md Abul Bashar – 1.2.2 CMB2 Field Slider: by Matt Krupnik – 1.1.2 CMB2: by CMB2 team – 2.7.0 Conditional Menus: by Themify – 1.1.9 Contact Form 7: by Takayuki Miyoshi – 5.3.2 Customer Reviews for WooCommerce: by Customer Reviews – 4.0 Easy Pricing Tables by Fatcat Apps: by Fatcat Apps – 2.4.5 Easy Table of Contents: by Steven A. 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Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) job_package (job_package) job_package_subscription (job_package_subscription) resume_package (resume_package) resume_package_subscription (resume_package_subscription) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #75 - /shop/ Cart: #1352 - /payment-gateway/ Checkout: #77 - /checkout/ My account: #78 - /my-account-details/ Terms and conditions: #449 - /terms-and-conditions/ ### Theme ### Name: WorkScout Version: 2.0.19 Author URL: https://purethemes.net/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: workscout/woocommerce/cart/cart.php workscout/woocommerce/checkout/thankyou.php workscout/woocommerce/content-product.php workscout/woocommerce/myaccount/dashboard.php workscout/woocommerce/myaccount/form-login.php workscout/woocommerce/myaccount/navigation.php workscout/woocommerce/single-product/rating.php workscout/woocommerce/single-product/related.php workscout/woocommerce/single-product/review.php workscout/woocommerce/single-product/short-description.php workscout/woocommerce/single-product/tabs/description.php workscout/woocommerce/single-product-reviews.php ### Action Scheduler ### Canceled: 1 Oldest: 2021-01-13 14:09:56 +0000 Newest: 2021-01-13 14:09:56 +0000 Complete: 110 Oldest: 2020-12-26 13:00:31 +0000 Newest: 2021-01-18 00:11:43 +0000 Pending: 2 Oldest: 2021-01-18 19:35:50 +0000 Newest: 2021-01-19 00:11:43 +0000
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This reply was modified 4 years, 2 months ago by
Creativemind18.
Find the system report above as requested.
Thanks for sharing the report!
Can you please temporary deactivate our plugin?
I don’t understand what you mean by the statement:
“Can you please temporary deactivate our plugin?”
Does that mean that the issue can not be resolved?
Beside, i deactivated the plugin again but surprisingly the Review Snippet Error now refuse to go when i did another test with Google Rich Result Testing Tool.
This is now weird, because deactivating your plugin initially resolved the error that is why i reported the issue in the first place.
But now after reporting and sending my System Report Data, deactivating your plugin no longer resolve the issue.
I’m somehow confused about the whole thing now.
Please kindly clarify all of this and let me know if you are still working on resolving the issue for me.
Thanks in anticipation.
Cheers!
Thanks for providing additional information!
I asked to temporarily deactivate our plugin for troubleshooting purposes. Can you please let me know if the problem with the structured markup is resolved after deactivation of our plugin?
The problem is not resolved after deactivating the plugin.
But this was not the case when i contacted you at the beginning of our conversation.
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This reply was modified 4 years, 2 months ago by
Creativemind18.
Thanks for letting me know. If the problem is still not resolved, then something else must be causing it. Can you please try to recollect what did you do on your site after your first forum posting?
We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.
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This reply was modified 4 years, 2 months ago by
- The topic ‘Your plugin is breaking my structural data markup on Product Review Snippet’ is closed to new replies.