• Resolved Creativemind18

    (@jobsgivers)


    Customer Review for WooCommerce is one plugin I like so much and always recommend. I wouldn’t want to deactivate it. But it has started causing problem in my structural data markup on Product Review Snippet.

    Google has been throwing lots of errors in Product Review Snippet in Search Console. I currently have the following errors report in my search console:

    Missing field “itemReviewed” 3,395 errors, Missing field “ratingValue” 3,273 errors

    After months of vigorous investigation, I noticed that Customer Review for WooCommerce plugin is the one causing the issue.

    I deactivated your plugin and perform a check on Google structural testing tool and the error disappeared, then I reactivated the plugin and perform another search and error re-appear.

    I have no idea on how to fix this. Please help me investigate this error coming from your plugin and proffer solutions.

    I look forward to your usual amazing fast response and assistance.
    Here is my website homepage: https://www.jobsgivers.com Here is my product page: https://www.jobsgivers.com/shop/

    Cheers!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support cusrev

    (@cusrev)

    Thanks for trying our plugin!

    Can you please share URL of the page with the problem? None of the URLs you provided are product pages.

    Thread Starter Creativemind18

    (@jobsgivers)

    Thanks for your reply and willingness to help.,

    The errors are occurring on all my product pages. Below are the URLs to some of the product pages i am getting the errors:

    https://www.jobsgivers.com/past-questions-answers/nigeria-immigration-service-nis-exam/

    https://www.jobsgivers.com/past-questions-answers/oauthc-recruitment-job-aptitude-test/

    https://www.jobsgivers.com/past-questions-answers/edo-subeb-exams-materials/

    I await your quick response.

    Thanks.

    Plugin Support cusrev

    (@cusrev)

    Thanks for providing additional information!

    Can you please send a system report for your site? You can generate a system report in WordPress admin area by going to WooCommerce -> Status -> Get system report.

    Thread Starter Creativemind18

    (@jobsgivers)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.jobsgivers.com
    Site address (URL): https://www.jobsgivers.com
    WC Version: 4.8.0
    REST API Version: ? 4.8.0
    WC Blocks Version: ? 3.8.1
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.7.3
    Log Directory Writable: ?
    WP Version: ? 5.5.3 - There is a newer version of WordPress available (5.6)
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.14
    PHP Post Max Size: 2 GB
    PHP Time Limit: 6000
    PHP Max Input Vars: 100000
    cURL Version: 7.74.0
    OpenSSL/1.1.1i
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 2 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.8.0
    WC Database Prefix: _GKQ_
    Total Database Size: 235.72MB
    Database Data Size: 173.45MB
    Database Index Size: 62.27MB
    _GKQ_woocommerce_sessions: Data: 3.11MB + Index: 0.12MB + Engine MyISAM
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    _GKQ_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
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    _GKQ_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _GKQ_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    _GKQ_postmeta: Data: 20.71MB + Index: 9.15MB + Engine MyISAM
    _GKQ_posts: Data: 46.37MB + Index: 26.68MB + Engine MyISAM
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    _GKQ_redirection_logs: Data: 0.31MB + Index: 0.05MB + Engine MyISAM
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    _GKQ_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    _GKQ_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    _GKQ_rm_login: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    _GKQ_rm_login_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    ### Post Type Counts ###
    
    acf-field: 4
    acf-field-group: 2
    amn_mi-lite: 1
    amn_om: 1
    amn_wpforms-lite: 1
    attachment: 491
    cfs: 2
    custom_css: 2
    customize_changeset: 64
    easy-pricing-table: 6
    frm_form_actions: 2
    frm_styles: 1
    html-form: 13
    jetpack_migration: 2
    job_alert: 180
    job_application: 1842
    job_listing: 4110
    jp_img_sitemap: 3
    jp_sitemap: 9
    jp_sitemap_index: 3
    jp_sitemap_master: 3
    lp_course: 2
    lp_lesson: 55
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    lp_question: 4
    lp_quiz: 3
    mc4wp-form: 2
    nav_menu_item: 85
    oembed_cache: 22
    option-tree: 1
    page: 168
    post: 273
    product: 126
    resume: 1523
    revision: 4281
    rpt_pricing_table: 1
    shop_order: 40
    tablepress_table: 1
    testimonial: 5
    thirstylink: 18
    user_registration: 4
    wpcf7_contact_form: 1
    wpforms: 27
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (59) ###
    
    Ad Inserter: by Igor Funa – 2.6.20
    Advanced Custom Fields: by Elliot Condon – 5.9.4
    Advanced Woo Search: by ILLID – 2.18
    Akismet Anti-Spam: by Automattic – 4.1.8
    Breadcrumb NavXT: by John Havlik – 6.6.0
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    CB Change Mail Sender: by Md Abul Bashar – 1.2.2
    CMB2 Field Slider: by Matt Krupnik – 1.1.2
    CMB2: by CMB2 team – 2.7.0
    Conditional Menus: by Themify – 1.1.9
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    Customer Reviews for WooCommerce: by Customer Reviews – 4.0
    Easy Pricing Tables by Fatcat Apps: by Fatcat Apps – 2.4.5
    Easy Table of Contents: by Steven A. Zahm – 2.0.10
    Email Subscribers & Newsletters: by Icegram – 4.6.6
    Envato Market: by Envato – 2.0.6
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.14.0
    reCaptcha by BestWebSoft: by BestWebSoft – 1.60
    Jetpack by WordPress.com: by Automattic – 9.3.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0
    LearnPress: by ThimPress – 3.2.8.5
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    MC4WP: Mailchimp User Sync: by ibericode – 1.8.1
    OneSignal Push Notifications: by OneSignal – 2.1.5
    Purethemes.net CPT: by Purethemes.net – 1.1
    Purethemes.net Shortcodes: by Purethems.net – 2.2
    Redirection: by John Godley – 5.0
    Slider Revolution: by ThemePunch – 6.3.3
    ThirstyAffiliates: by Caseproof – 3.10.2
    Two Factor: by Plugin Contributors – 0.7.0
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.46
    
    upPrev: by Marcin Pietrzak – 3.4.2
    User Registration: by WPEverest – 1.9.3
    W3 Total Cache: by BoldGrid – 2.0.1
    Web Fonts Social Icons WP: by Purethems.net – 1.4
    Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.7
    WooCommerce Random Product Sorting with Pagination: by William Crowley – 0.9.2 – Installed version not tested with active version of WooCommerce 4.0
    Woo Shortcodes Kit: by Alberto G. – 1.9.6
    WooCommerce: by Automattic – 4.8.0 (update to version 4.9.0 is available)
    Yoast SEO: by Team Yoast – 15.6.2
    WorkScout-Core - WorkScout WPJM Plugin by Purethemes: by Purethemes.net – 1.2.6
    WP Job Manager - Alerts: by Automattic – 1.5.2
    WP Job Manager - Application Deadline: by Automattic – 1.2.2
    WP Job Manager - Applications: by Automattic – 2.4.2
    WP Job Manager - Bookmarks: by Automattic – 1.4.1
    WP Job Manager - Company Profiles: by Astoundify – 1.4
    WP Job Manager - Embeddable Job Widget: by Automattic – 1.1.1
    WP Job Manager - Indeed Integration: by Automattic – 2.2.1
    WP Job Manager - Resume Manager: by Automattic – 1.17.3
    WP Job Manager - Simple Paid Listings: by Automattic – 1.3.2
    WP Job Manager - Job Tags: by Automattic – 1.4.1
    WP Job Manager - WooCommerce Paid Listings: by Automattic – 2.8.3 – Installed version not tested with active version of WooCommerce 4.0
    WP Job Manager: by Automattic – 1.34.5
    WP LinkedIn Auto Publish: by Martin Gibson – 7.4
    WP-PageNavi: by Lester 'GaMerZ' Chan – 2.93.3
    Smush: by WPMU DEV – 3.8.2
    WPForms Lite: by WPForms – 1.6.4.1
    WPFront User Role Editor: by Syam Mohan – 2.14.4
    Yet Another Related Posts Plugin (YARPP): by YARPP – 5.10.2
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: NGN (?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    job_package (job_package)
    job_package_subscription (job_package_subscription)
    resume_package (resume_package)
    resume_package_subscription (resume_package_subscription)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #75 - /shop/
    Cart: #1352 - /payment-gateway/
    Checkout: #77 - /checkout/
    My account: #78 - /my-account-details/
    Terms and conditions: #449 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: WorkScout
    Version: 2.0.19
    Author URL: https://purethemes.net/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: workscout/woocommerce/cart/cart.php
    workscout/woocommerce/checkout/thankyou.php
    workscout/woocommerce/content-product.php
    workscout/woocommerce/myaccount/dashboard.php
    workscout/woocommerce/myaccount/form-login.php
    workscout/woocommerce/myaccount/navigation.php
    workscout/woocommerce/single-product/rating.php
    workscout/woocommerce/single-product/related.php
    workscout/woocommerce/single-product/review.php
    workscout/woocommerce/single-product/short-description.php
    workscout/woocommerce/single-product/tabs/description.php
    workscout/woocommerce/single-product-reviews.php
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2021-01-13 14:09:56 +0000
    Newest: 2021-01-13 14:09:56 +0000
    
    Complete: 110
    Oldest: 2020-12-26 13:00:31 +0000
    Newest: 2021-01-18 00:11:43 +0000
    
    Pending: 2
    Oldest: 2021-01-18 19:35:50 +0000
    Newest: 2021-01-19 00:11:43 +0000
    
    
    Thread Starter Creativemind18

    (@jobsgivers)

    Find the system report above as requested.

    Plugin Support cusrev

    (@cusrev)

    Thanks for sharing the report!

    Can you please temporary deactivate our plugin?

    Thread Starter Creativemind18

    (@jobsgivers)

    I don’t understand what you mean by the statement:

    “Can you please temporary deactivate our plugin?”

    Does that mean that the issue can not be resolved?

    Beside, i deactivated the plugin again but surprisingly the Review Snippet Error now refuse to go when i did another test with Google Rich Result Testing Tool.

    This is now weird, because deactivating your plugin initially resolved the error that is why i reported the issue in the first place.

    But now after reporting and sending my System Report Data, deactivating your plugin no longer resolve the issue.

    I’m somehow confused about the whole thing now.

    Please kindly clarify all of this and let me know if you are still working on resolving the issue for me.

    Thanks in anticipation.

    Cheers!

    Plugin Support cusrev

    (@cusrev)

    Thanks for providing additional information!

    I asked to temporarily deactivate our plugin for troubleshooting purposes. Can you please let me know if the problem with the structured markup is resolved after deactivation of our plugin?

    Thread Starter Creativemind18

    (@jobsgivers)

    The problem is not resolved after deactivating the plugin.

    But this was not the case when i contacted you at the beginning of our conversation.

    Plugin Support cusrev

    (@cusrev)

    Thanks for letting me know. If the problem is still not resolved, then something else must be causing it. Can you please try to recollect what did you do on your site after your first forum posting?

    Plugin Support cusrev

    (@cusrev)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Your plugin is breaking my structural data markup on Product Review Snippet’ is closed to new replies.