Your payment information is incomplete.

Hi @bharatbasket

Thanks for reaching out!

I understand that you are seeing the error message above when customers try to pay for a manual order, is that correct?

I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end. This is what’s showing on my end when trying to pay for a manual order.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, try to pay for a manual order and see if the payment is successful?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

WordPress Environment

WordPress address (URL): https://bharatbasket.com
Site address (URL): https://bharatbasket.com
WC Version: 7.6.0
REST API Version: ?</img> 7.6.0
WC Blocks Version: ?</img> 10.1.0
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?</img>
WP Cron: ?</img>
Language: en_US
External object cache: ?</img>

Server Environment

Server Info: Apache/2.4.56 (Debian)
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 180
PHP Max Input Vars: 2500
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.6.0
WC Database Prefix: wp_
Total Database Size: 690.73MB
Database Data Size: 485.93MB
Database Index Size: 204.80MB
wp_woocommerce_sessions: Data: 4.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
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wp_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_ea_contacts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wp_posts: Data: 38.52MB + Index: 3.95MB + Engine InnoDB
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wp_queue_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 2.52MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_shipment_batch_process: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_stock_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.31MB + Index: 0.42MB + Engine InnoDB
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wp_ulike: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ulike_activities: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_ulike_forums: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_users: Data: 1.52MB + Index: 0.70MB + Engine InnoDB
wp_wcfm_daily_analysis: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wcfm_detailed_analysis: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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Post Type Counts

_op_register: 1
_op_warehouse: 1
acoplw_badges: 1
acoplw_prod_list: 1
amp_validated_url: 1
aoc_popup: 1
app_builder_template: 5
attachment: 7121
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custom_css: 6
customize_changeset: 8
e-landing-page: 1
elementor_library: 25
elementskit_template: 1
envato_tk_import: 1
mc4wp-form: 5
mega_product_rule: 1
nav_menu_item: 225
oembed_cache: 58
op_transaction: 1
op_z_report: 1
option-tree: 1
page: 123
popup: 2
popup_theme: 9
popupbuilder: 1
portfolio: 8
post: 47
product: 3475
product_variation: 159
push_notification: 6
pw_gift_rule: 9
revision: 795
seedprod: 1
shop_bogof_rule: 2
shop_coupon: 94
shop_order: 4819
shop_order_refund: 185
sp_wcslider: 1
ts_footer_block: 15
ts_logo: 18
ts_mega_menu: 26
ts_portfolio: 30
ts_team: 8
ts_testimonial: 10
vc_grid_item: 2
wafs: 1
wapl: 2
wccs_showcase: 1
wp_global_styles: 2
wpcf7_contact_form: 8
wpforms: 2
wpmm_theme: 3

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>Error messages should not be shown to visitors.

Active Plugins (70)

Redux Framework: by Team Redux – 4.4.0
WooCommerce Advanced Product Labels: by BeRocket – 1.2.4.1
Advanced Woo Labels: by ILLID – 1.66
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.23.0
Akismet Anti-Spam: by Automattic – 5.1
App Builder - Create Native Android & iOS Apps On The Flight: by Appcheap.io – 3.3.0
Classic Editor: by WordPress Contributors – 1.6.3
Click to Chat: by HoliThemes – 3.27
NextGen - WooCommerce Dynamic Pricing and Discounts: by MegaEdzee Technologies – 5.16
Contact Form 7: by Takayuki Miyoshi – 5.7.5.1
Cost of Goods for WooCommerce Pro: by WPFactory – 2.3.4
Cost of Goods for WooCommerce: by WPFactory – 2.9.6
Customer Reviews for WooCommerce: by CusRev – 5.23.0
Delete Duplicate Posts: by cleverplugins.com – 4.8.5
Ecwid Ecommerce Shopping Cart: by Ecwid Ecommerce – 6.11.6
Elementor: by Elementor.com – 3.12.1
ElementsKit Lite: by Wpmet – 2.8.7
Essential Addons for Elementor: by WPDeveloper – 5.7.1
Facebook for WooCommerce: by Facebook – 3.0.19
Site Kit by Google: by Google – 1.98.0
Jetpack: by Automattic – 12.0
LiteSpeed Cache: by LiteSpeed Technologies – 5.4
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.3
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.97
Mollie Payments for WooCommerce: by Mollie – 7.3.7
Meta pixel for WordPress: by Facebook – 3.0.9
One Click Demo Import: by OCDI – 3.1.2
OneSignal Push Notifications: by OneSignal – 2.4.0
Product Import Export for WooCommerce: by WebToffee – 2.2.9
Product Sales Report for WooCommerce: by WP Zone – 1.5.4
Push notification for Mobile and Web app: by Appcheap.io – 1.4.5
Remove Footer Credit: by WPChill – 1.0.13
Slider Revolution: by ThemePunch – 6.6.11
Sendcloud | Smart Shipping Service: by Sendcloud B.V. – 2.2.19
Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.7.7
Super Socializer: by Team Heateor – 7.13.47
Templately: by Templately – 2.1.0
ThemeSky: by ThemeSky Team – 1.0.8
TrackShip for WooCommerce: by TrackShip – 1.6.1
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
CTX Feed: by WebAppick – 5.4.3
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.5.1
Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.3
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.24
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.2
Woo Discount Rules: by Flycart – 2.5.4
WooCommerce Blocks: by Automattic – 10.1.0
Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.20
PW Woocommerce Advanced Gift Rules: by Proword – 5.4
WooCommerce API Product Sync with Multiple Stores: by Obtain Infotech – 2.8.0
WooCommerce Buy One Get One Free: by Oscar Gare – 3.3.4
WooCommerce Stripe Gateway: by WooCommerce – 7.3.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.7.1
WooCommerce PayPal Payments: by WooCommerce – 2.0.4
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.2
PDF Invoices & Packing Slips for WooCommerce - Premium Templates: by WP Overnight – 2.20.0
WooCommerce Table Rate Shipping: by WooCommerce – 3.0.40
WooCommerce: by Automattic – 7.6.0 (update to version 7.6.1 is available)
WordPress Importer: by wordpressdotorg – 0.8
Yoast SEO: by Team Yoast – 20.4
WP Activity Log for WooCommerce: by WP White Security – 1.5.0
WP Mail SMTP: by WPForms – 3.7.0
WP REST Cache: by Acato – 2023.1.1
WP Rollback: by GiveWP.com – 1.7.3
WP Activity Log (Premium): by WP White Security – 4.4.3
WPForms Lite: by WPForms – 1.8.1.2
WPNotif: WordPress SMS & WhatsApp Notifications: by UnitedOver – 2.8.4
YITH WooCommerce Barcodes and QR Codes Premium: by YITH – 2.19.0
YITH WooCommerce Wishlist: by YITH – 3.20.0

Inactive Plugins (22)

Advance Product Search: by ThemeHunk – 1.1.7
All In One Woo Cart: by ThemeHunk – 1.1.6
Fluent Forms: by Contact Form - WPManageNinja LLC – 4.3.25
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.14.1
Hunk Companion: by ThemeHunk – 1.7.5
Mailchimp for WooCommerce: by Mailchimp – 2.8.3
Maintenance: by WebFactory Ltd – 4.07
MStore API: by InspireUI – 3.8.9
Popup Builder: by Sygnoos – 4.1.14
PostNL for WooCommerce: by PostNL – 5.1.4
ThemeHunk Customizer: by ThemeHunk – 2.7.4
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.5
WooCommerce Advanced Product Labels: by Jeroen Sormani – 1.2.0
Woocommerce OpenPos: by [email protected] – 6.0.6.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WP Activity Log: by WP White Security – 4.4.3.2
WPC Smart Compare for WooCommerce: by WPClever – 5.4.2
WPC Smart Wishlist for WooCommerce: by WPClever – 4.6.4
WP Fastest Cache: by Emre Vona – 1.1.4
WP REST Yoast Meta: by Acato – 2021.1.2
Yoast SEO: WooCommerce: by Team Yoast – 15.5
Yoast SEO Premium: by Team Yoast – 19.7

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
object-cache.php: Object Cache Pro (Drop-in)

Must Use Plugins (3)

installatron_hide_status_test.php: by –
Object Cache Pro (MU): by Rhubarb Group – 1.18.2
WP REST Cache - Must-Use Plugin: by Richard Korthuis - Acato – 2021.3.0

Settings

API Enabled: ?</img>
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #54 - /shop/
Cart: #29441 - /cart-3/
Checkout: #56 - /checkout/
My account: #57 - /my-account/
Terms and conditions: #23739 - /terms-and-conditions/

Theme

Name: Agrofood Child
Version: 1.0.0
Author URL: https://theme-sky.com/
Child Theme: ?</img>
Parent Theme Name: Agrofood
Parent Theme Version: 1.1.4
Parent Theme Author URL: https://theme-sky.com/
WooCommerce Support: ?</img>

Templates

Overrides: agrofood/woocommerce/archive-product.php
agrofood/woocommerce/content-product-cat.php
agrofood/woocommerce/content-product.php
agrofood/woocommerce/content-widget-product.php
agrofood/woocommerce/loop/add-to-cart.php
agrofood/woocommerce/loop/loop-end.php
agrofood/woocommerce/loop/loop-start.php
agrofood/woocommerce/loop/orderby.php
agrofood/woocommerce/loop/rating.php
agrofood/woocommerce/single-product/rating.php
agrofood/woocommerce/single-product/tabs/description.php
agrofood/woocommerce/single-product-reviews.php
agrofood/woocommerce/single-product.php

Buy One Get One Free

Display eligible free gift(s) on:
Disable coupons: no
Custom attributes: no
Rule #29182: type: "buy_a_get_a"; applies_to: " Product In list ( Double Horse Idli Mix 500 Grams (712562) | Double Horse Palada Payasam Mix 300 Grams (712-1) ) "; action: "choose_from"; gift_products: " Product In list ( ) "; min_quantity: "2"; free_quantity: "1"; discount: "100"; exclude_coupon_validation: "1"
Rule #29062: title: "b1g1"; type: "buy_a_get_a"; applies_to: " Product In list ( KTC Boiled Chick Peas 400 Grams (4616656) | Limca soft drink cans (300ml ) (8901764051258) | Mini Asia Toor Dal 2 Kg (501768) | Mother's Recipe Alphonso Mango Pulp 850 Grams (85693246) | THUMS UP CAN NEW 300 ML (8901764041259) | TRS Kasuri Methi Leaves 100 Grams (5017689092214) ) "; action: "add_to_cart"; gift_products: " Product In list ( ) "; min_quantity: "1"; free_quantity: "1"; discount: "100"; exclude_coupon_validation: "1"

WooCommerce PayPal Payments

Onboarded: ?</img>
Shop country code: NL
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: ?</img>
Vault enabled: ?</img>
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?</img>
Tracking enabled: ?</img>

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-05-01 16:43:32 +02:00
Options: ?</img>
Notes: 19
Onboarding: completed

Action Scheduler

Complete: 7,037
Oldest: 2023-03-31 10:21:22 +0200
Newest: 2023-05-01 09:43:04 +0200

Failed: 2,975
Oldest: 2021-12-21 16:21:30 +0100
Newest: 2023-04-20 19:01:49 +0200

Pending: 8
Oldest: 2023-05-01 13:22:36 +0200
Newest: 2023-05-07 14:35:01 +0200

Status report information

Generated at: 2023-05-01 09:44:46 +02:00
`<gwmw style="display:none;"></gwmw>

Hello @bharatbasket,

Thank you for sharing the report!

Your site seems heavily customized with 70 plugins, I recommend increasing your server memory to 512MB in case the issue is related to a shortage of memory. You may refer to this guide or get in touch with your hosting provider to help.

If this doesn’t solve the problem, try disabling all plugins except for WooCommerce and activating the default Storefront theme.

If the issue is resolved, then you know there was a plugin conflict. You can then enable plugins one by one to identify the one causing the problem.

If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING.

Let us know how it goes!

Hi @bharatbasket

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new topic.

Thanks!