Your Order section on the Checkout page stops responding

  • Resolved charbi

    (@charbi)


    1 year, 1 month ago

    Hi,
    After updating the plugin to the latest version, we started facing a problem with the translated version (Arabic) of the Checkout page, |Your Order section.|
    |Your Order section| stops responding at the loading moment, while it works fine in the original version (English).
    Is there any solution to this problem? Thank you

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello,

    To identify the root cause, I’d recommend conducting a compatibility test. Here’s a step-by-step guide on how to do it:

    1. Backup Your Website: Before making any changes, ensure you have a complete backup of your website. This is crucial so you can restore your site if needed.
    2. Deactivate All Plugins: Deactivate all plugins except TranslatePress and WooCommerce. By doing this, we are trying to check if there’s a conflict with another plugin.
    3. Switch to a Default Theme: Temporarily switch your theme to a default WordPress theme like “Twenty Twenty-One”. This will help identify if the problem is theme-specific.
    4. Check the Checkout Page: Now, visit the Checkout page and see if the “Your Order section” in Arabic is working correctly.
    5. Reactivate Plugins One-by-One: Start reactivating your plugins one by one. After activating each plugin, check the Checkout page again. This will help pinpoint which plugin, if any, is causing the issue.
    6. Switch Back to Your Theme: Once you’ve tested all the plugins, switch back to your original theme and test again.

    By following these steps, you should be able to identify if the issue is due to a conflict with another plugin or your theme. If you find the culprit, please let us know so we can provide further assistance.

    If the problem persists even after conducting the compatibility test, please get back to us with the results, and we’ll investigate further.

    Thank you for your patience and cooperation.

    Best regards,


Viewing 1 replies (of 1 total)
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