Your IP has been banned

  • Hello,

    I have been trying to upload sample data with YITH Proteo Toolkit, It seems stucked at some point and I endup with “Your IP has been banned”, so my website is down fo 10 minutes !

    I am working on multisite, (main website is https://www.sabaidee-massage.fr, the under domaine I am working for my shop is https://www.boutique.sabaide-massage.fr), I have already installed some plugin for YITH, I just wanted to try the demo data since it said that “No data will be lost in your website”.

    Could you help me ??

    Thank you very much for your support.

    Best regards.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter abcard

    (@abcard)

    news.. Now it is stucked to here

    Thread Starter abcard

    (@abcard)

    Last but not least ! All my custom CSS is gone !!!!!!!! I am going mad !!!!

    Theme Author YITHEMES

    (@yithemes)

    Hi there,
    is your site behind a proxy like CloudFlare? Or are you using some kind of security plugin? Maybe something is not well configured and you are receiving the rate limit message for this reason

    Thread Starter abcard

    (@abcard)

    Hi,

    My website is in OVH (France), I am not using any kind of security plugin for the time being, as well, my website in not in SSL right now. Everytime I start to do the procedure, I get your IP has been banned and my website is down for 10 minutes.. I have to send a CHMOD via FTP too.

    Is there a way yu could do it manually ? If I give you the access the the backend and FTP ?

    Thank you for your support.

    Best regards.

    Theme Author YITHEMES

    (@yithemes)

    Hi there,
    please can you try this procedure too?

    https://docs.yithemes.com/yith-proteo/demo-configuration/using-one-click-demo-import-plugin/

    We’ve just created the small guide to help you.
    I hope you will appreciate our commitment into this!

    Thread Starter abcard

    (@abcard)

    Hi,

    Looks great ! Thank you very much for this, let me try it and come back to you asap !

    (Thanks for the commitment indeed !)

    Thread Starter abcard

    (@abcard)

    Hi,

    I have this message after clicking on Import Demo Data : Error: Ok (200)

    I have check my theme, I can see YITH Proteo Child Theme (not active) and YITH Proteo active. I don’t see the plugins that should come with the data or any changes in the front end…

    Thread Starter abcard

    (@abcard)

    I have all my custom CSS back ??

    Thread Starter abcard

    (@abcard)

    Hello,

    I know PROTEO is a free theme but I join the club.. Can’t you just login into the backend and FTP and see what is going on ???

    This is really annoying… I can’t carry on working on the site…

    Thank you.

    Theme Author YITHEMES

    (@yithemes)

    I there,
    sorry for the late reply.
    If you are an YITH club member, please open a support request on the yith website.
    Inside the platform you can share with us sensitive data in a safer way that this forum.
    In the object and ticket description be as much accurate as you can, this way we can help you in a short

    Thread Starter abcard

    (@abcard)

    Hi ok sure I’ll do that. Thank you !

Viewing 11 replies - 1 through 11 (of 11 total)
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