“Your-email” field not working

  • Resolved Jnote

    (@jnote)


    4 years, 4 months ago

    I do not receive values for your-email in the mails I receive. Instead, I get my own mail as reply-to and nothing when I reference your-email in my message body. Any ideas? Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi @jnote,

    Are you able to show us some screenshots of both your contact form code, and the mail code? You might need to use something like Dropbox, Google Drive, etc. to link us to the image.

    Then we can take a look and see why you’re having this problem. ??

    Kind Regards,
    Tim

    Thread Starter Jnote

    (@jnote)

    https://upload.picpaste.me/image/61ITB
    https://upload.picpaste.me/image/6SpPs
    https://upload.picpaste.me/image/61Ai2

    • This reply was modified 4 years, 4 months ago by Jnote.
    • This reply was modified 4 years, 4 months ago by Jnote.

    Hi @jnote,

    Have you got HTML emails enabled? If so, you need to take [your-email] outside of the angle brackets (<>). The reason for this is if you are sending as a HTML email, it creates the email address as a HTML value which cannot be seen in the email. I would convert that field to a new line so you have:
    Email: [your-email]
    That’s what I normally do.

    The reply-to looks fine, so not sure why you are having issues with that. Please try the change above and let us know what affect that has.

    Kind Regards,
    Tim

    Thread Starter Jnote

    (@jnote)

    Thanks, that helped put the email in the message body but did not fix the reply-to. It’s funny, because I have the exact same setup on two other websites where it works fine.

    Hi @jnote,

    That is odd – are you using any kind of SMTP plugin that could be overriding the forms setting?

    Kind Regards,
    Tim

    Thread Starter Jnote

    (@jnote)

    Actually I am. I’m using a plugin called MailPoet which has its own SMTP and must be messing with it.

    Hi @jnote,

    Ah, yes MailPoet is likely your issue there. Might be worth temporarily disabling that as a test. If you are looking for an alternative, you could try PostSMTP. I help out on their support forums too, and highly recommend it!

    If this issue is resolved, don’t forget to mark the thread as resolved (using the checkbox under your reply) to help others too. ??

    Kind Regards,
    Tim

    Thread Starter Jnote

    (@jnote)

    Thank you for letting me know about Resolving the issue and for your help. Much appreciated.

    Thanks @jnote – all the best!

Viewing 9 replies - 1 through 9 (of 9 total)
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