Your customer service is the worst

  • Resolved truman11

    (@truman11)


    6 years, 5 months ago

    Hello,

    On may 15th I have purchased one of your plugins. At the same day I found out that it doesn’t have what I needed and I contacted you through a form on your website. I was asking to cancel the recurring payment and for a refund, because I wasn’t satisfied with the purchase. As of today, I still haven’t received ANY response.

    I know that you get thousands of emails, but this is not how a normal company operates. I have contacted the 2CO today and asked them to cancel the recurring payment. Somehow they managed to do this in less than 20 minutes, while you couldn’t even respond to a freakin email for a month!

    Today I have filled the contact form on your website for the last time. If I am not going to get any response till Friday, I am going to contact legal authorities to raise this issue to the higher level.

    • This topic was modified 6 years, 5 months ago by truman11.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor ampforwp

    (@ampforwp)

    Hello @truman11

    I am extremely sorry for the inconvenience.

    Can you please contact me on [email protected] so I can check and will come with the solution for you.

    here I can only provide limited help, so please contact us so we can check it personally.

    Thread Starter truman11

    (@truman11)

    Hello @truman11

    I am extremely sorry for the inconvenience.

    Can you please contact me on [email protected] so I can check and will come with the solution for you.

    here I can only provide limited help, so please contact us so we can check it personally.

    All good now.

    Plugin Contributor ampforwp

    (@ampforwp)

    Hello Truman11,

    Thank you for the Update.

    It’s good to hear that everything is working fine.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)
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