• Hello everyone.

    I am facing this issue with my woocommerce site – khili.in

    Issue: Says “You cart is currently empty” after adding to cart and either viewing or checking out.
    Where is the issue – on my mobile device, Google Chrome browser. Also on the mobile Google Chrome browser of my wife’s friends.

    Works perfectly fine on my mobile’s other browsers.

    Steps I’ve taken so far –
    I) Cleared transients, caches, restored tables, etc from Woocommerce> Status>Tools
    2) Resaved permalinks
    3) Migrated server
    4) Re-installed SSL
    5) Disabled CDN,
    6) Cleared server side caches, flushed everything>

    I am still facing the same damn issue. Please suggest if there is anything I’ve missed trying out.


    System Status Report

    ### WordPress Environment ###
    
    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.7.1
    Legacy REST API Package Version: ? 1.0.4
    Action Scheduler Version: ? 3.9.0
    Log Directory Writable: ?
    WP Version: ? 6.6.2 - There is a newer version of WordPress available (6.7.2)
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 8.2.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 8.11.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 10.11.10-MariaDB
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    [REDACTED]
    
    ### Post Type Counts ###
    
    attachment: 508
    custom_css: 3
    customize_changeset: 77
    elementor_library: 1
    nav_menu_item: 35
    page: 24
    post: 1
    product: 45
    revision: 1040
    shop_coupon: 2
    shop_order_placehold: 1
    wp_global_styles: 3
    wp_navigation: 1
    wpcf7_contact_form: 1
    wpforms: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (19) ###
    
    Blocksy Companion (Premium): by CreativeThemes – 2.0.77
    Cashfree: by devcashfree – 4.7.2
    Code Snippets: by Code Snippets Pro – 3.6.5.1
    Dokan: by Dokan Inc. – 3.14.11
    Dokan Pro: by weDevs – 3.16.2
    Elementor: by Elementor.com – 3.27.7
    FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.90
    LiteSpeed Cache: by LiteSpeed Technologies – 6.5.4
    Local Google Fonts: by EverPress – 0.22.0
    Shipment Tracker for Woocommerce: by Bitss Techniques – 1.4.23.1
    Shiprocket: by Shiprocket – 2.0.2
    Texty: by weDevs – 1.1.4
    weMail - Email Marketing Simplified With WordPress: by weDevs – 1.14.9
    WooCommerce Conversion Tracking: by weDevs – 2.0.12
    Google Analytics for WooCommerce: by WooCommerce – 2.1.8
    WooCommerce Legacy REST API: by WooCommerce – 1.0.4
    WooCommerce: by Automattic – 9.7.1
    Yoast SEO: by Team Yoast – 23.8
    WPForms Lite: by WPForms – 1.9.3.2
    
    ### Inactive Plugins (5) ###
    
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.7.1
    Check Post/Zip Code for Shipping Availability: by WooBooster – 1.0
    Contact Form 7: by Takayuki Miyoshi – 6.0
    Hostinger Tools: by Hostinger – 3.0.19
    WP Mail SMTP: by WP Mail SMTP – 4.4.0
    
    ### Dropin Plugins () ###
    
    object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)
    
    ### Must Use Plugins (1) ###
    
    Hostinger Smart Auto Updates: by Hostinger – 1.0.6
    
    ### Settings ###
    
    Legacy API Enabled: ?
    Force SSL: –
    Currency: INR (?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –
    
    ### Logging ###
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 230 KB
    
    ### WC Pages ###
    
    Shop base: #25 - /
    Cart: #1197 - /cart/ -  Contains the woocommerce_cart shortcode
    Checkout: #1198 - /checkout/ -  Contains the woocommerce_checkout shortcode
    My account: #1199 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
    Terms and conditions: #1144 - /terms-of-use/
    
    ### Theme ###
    
    Name: Blocksy Child
    Version: (update to version 0 is available)
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Blocksy
    Parent Theme Version: 2.0.92
    Parent Theme Author URL: https://creativethemes.com
    Theme type: Classic theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: blocksy/woocommerce/cart/cart.php
    blocksy/woocommerce/cart/mini-cart.php
    blocksy/woocommerce/content-widget-product.php
    blocksy/woocommerce/content-widget-reviews.php
    blocksy/woocommerce/myaccount/my-account.php
    blocksy/woocommerce/product-searchform.php
    blocksy/woocommerce/single-product/tabs/tabs.php
    
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store
    add-to-cart-with-options-stepper-layout
    
    Disabled Features: product-data-views
    experimental-blocks
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon
    blockified-add-to-cart
    
    Daily Cron: ? Next scheduled: 2025-03-17 18:14:44 +00:00
    Options: ?
    Notes: 78
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 45
    Oldest: 2025-03-15 07:33:45 +0000
    Newest: 2025-03-17 12:53:02 +0000
    
    Failed: 10
    Oldest: 2024-09-04 18:18:44 +0000
    Newest: 2024-11-20 07:21:34 +0000
    
    Pending: 7
    Oldest: 2025-03-18 07:38:13 +0000
    Newest: 2025-03-22 07:33:45 +0000
    
    
    ### Status report information ###
    
    Generated at: 2025-03-17 12:53:03 +00:00
Viewing 4 replies - 1 through 4 (of 4 total)
  • thewebtailors

    (@thewebtailors)

    I am having the same issue. In my case, the WooCommerce Mini-Cart Block is causing it. When adding a product, it shows “Your Cart Is Currently Empty” in the cart drawer. Also, the cart count does not update until I refresh the page. It used to work until recently. What I did for now is to turn off “Open drawer when adding”. This way, it does not show a confusing message at least.

    Note: My affected website is using Astra Pro and the Mini-Cart Block is added through Astra’s Site Builder (allows to add content using the block editor via hooks to e.g. above the header).

    Thread Starter narzary

    (@narzary)

    @thewebtailors _Did it fix your issue? I am not sure if I have the same option in my Blocksy Pro theme.

    thewebtailors

    (@thewebtailors)

    No, but it bypasses the issue and prevents the user from getting confused. In my case, the product is added to the cart but does not show in the cart drawer that opened up automatically.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I checked the system status report, and I see that you’re not currently using the latest version of WordPress. Could you please upgrade WordPress first and check if that resolves the issue?

    Also, could you please share your site URL so that I can try to replicate the issue? Currently, I’m not able to reproduce it on my end.

    In the meantime, I recommend running a conflict test by deactivating all plugins except WooCommerce and activating a default theme like Twenty Twenty-Five. This will help determine if the issue is caused by a plugin or theme conflict. For more details on how to run a conflict test, you can refer to this article:
    How to Test for Conflicts

    Let me know how it goes!

Viewing 4 replies - 1 through 4 (of 4 total)
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