“Your card number is incomplete” on while payment

Hello chiragambient

I understand that six different customers are facing the same issue where they are told that the card details are not complete.

Have there been other successful payments from other customers during this period? This information might narrow down the cause of the issue.

To help you further, I’d like to review your site’s System Status Report.
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com
After that, you can paste the Gist link here in your reply.

I look forward to your reply. ??

Best regards.

Hi,

Thank you for quick answer.

here the link https://gist.github.com/chiragambient/59d5737b06ac26284992eaaaa93b380c

Please check

?? hey @chiragambient

Thank you for reaching back, with further details on this.

While investigating the site’s System Status Report (SSR), I’ve noticed the following:

• Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
• Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
• My account: ? Page does not contain the [woocommerce_my_account] shortcode.
• Custom theme active [Name: YEG Digital]

To clarify, did you already have a chance to test with the required WooCommerce pages in place, and setup as required, and a default theme, like TT3 temporarily active, and see if the issue persists, or otherwise?

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

• This reply was modified 11 months, 1 week ago by anastas10s. Reason: typo

Hi,
First let me know when this error will display, on which condition you set this error to display. (which condition or field didn’t match).

Above suggestion is not possible as it is a live website. please share other way.

For your help :-
I haven’t noticed this with any other kind of order, and no one has reported this happening to me with standard payments.

We have received some payments during the last week or so that this problem starting occurring.

Hello chiragambient

Thank you for your reply.

First let me know when this error will display, on which condition you set this error to display. (which condition or field didn’t match).

We are still trying to pinpoint the origin of this issue.
I understand that this is a live site and the steps suggested in the last message cannot be performed here.

Above suggestion is not possible as it is a live website. please share other way.

To solve this issue, it would be better to create a staging site.
The staging site is a separate clone of your live site where you can freely make changes without affecting the live site.

This method allows us to diagnose the website with default plugins and themes and find out the origin of the problem. You can consult your host if they provide a feature to create a staging site. If not then you can use a free plugin like WP Staging to create a staging site.

Let me know if you have any questions or need further help with staging site setup. I look forward to your reply. ??

Best regards.

Hi,

First please check the screenshot https://ibb.co/XX1xg3Q
I want to know possible reason for this issue. but as i talk to customer details are correctly filled. If you let me know the possible reasons i will check this will client before going to staging website option

Hey, @chiragambient!

Thank you for the screenshot.

?If you let me know the possible reasons i will check this will client before going to staging website option

We need to investigate the issue further to know what is causing it.

Have there been other successful payments from other customers during this period? This information might narrow down the cause of the issue.

Do you have any custom code or plugin that modifies the checkout page?

Do you know if the error happened with different payment methods (mastercard, visa, american express, etc)?

Looking forward to your reply.

Have a wonderful day!

This is the third time I am complaining about this. I received an order 10 days ago, and the payment deposit has not yet transferred to my bank account. Everything else seems okay; I haven’t received any disputes, my payments are enabled, and deposits are showing as automatic. However, I have not received any payment in my bank account. It still shows an available balance of $33. Why have you not transferred it yet? I also raised a case, and my case number is [insert your case number 8069817, but you guys have not replied, as always.

Hi @aaqibahmed11,

I see you’ve created a topic of your own (that’s good), but I’m also finding this on other people’s threads. Please avoid spamming on other threads as this goes against the forum guidelines. I’ve replied on yours already with more details and we can take it from there.

Thanks!
-OP

Hi,

Have there been other successful payments from other customers during this period? This information might narrow down the cause of the issue.

Yes, we are able to received payment, received a payment today, 3 payment yesterday

Query : Do you have any custom code or plugin that modifies the checkout page?
Ans: Using elementer woo-Checkout option

Query: Do you know if the error happened with different payment methods (mastercard, visa, american express, etc)?
Ans: I don’t think it’s card specific, because i can received payment from visa as well as mastercard.

You really don’t have any idea, is i am the first which facing this issue? I ask you the possible reason’s so i cross check with customer’s. but you are unable to give me any single possible reason.

If you don’t have any idea about the issue, what you checked if i created demo theme. some clients facing issue, which increase in these days, but this didn’t mean that no one able to pay.

Hey, @chiragambient!

Thanks for the information!

You really don’t have any idea, is i am the first which facing this issue? I ask you the possible reason’s so i cross check with customer’s. but you are unable to give me any single possible reason.

I understand this is a frustrating situation, but we are doing our best to gather information and investigate what is causing the issue.

I have looked into this error message and the issues I could find were a bit old and already solved.

The more recent reports I found were either with other plugins (not covered by us) or a conflict between WooCommerce and another third-party plugin. That’s why we asked for a conflict test, so we can check if it is another plugin (or theme) that is interfering with the checkout process ??

If you can please create the staging site and run the conflict test, it would really help.

I also wanted to confirm a few things.

I haven’t noticed this with any other kind of order, and no one has reported this happening to me with standard payments.

Do you mind clarifying this for us? What exactly are the other kind of orders you have on the website?
You mentioned you are not having issues with standard payments, is this payment not standard?

Also, were you able to take a look at the issue we mentioned:

### WC Pages ###

Shop base: #8 - /shop/
Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: ? Page does not contain the [woocommerce_my_account] shortcode.

Can you please confirm if the pages have the short code or the blocks needed?

Thank you!

Looking forward to your reply.

Have a wonderful day!

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP