Your basket is currently empty.

  • Resolved Alex de Borba

    (@alexdeborba)


    6 years, 2 months ago

    Hello,

    To begin with, I have taken the following steps in order to see if I could resolve this particular issue:

    1. I have all the plugins, theme, and WordPress core up to the latest versions.
    2. I have checked the theme and there are no code snippets related to anything WooCommerce.
    3. I have disabled CDN, and server caching.
    4. I have disabled all plugins and keep only WooCommerce active.
    5. I have disabled, deleted, and re-installed WooCommerce.
    6. I have checked WooCommerce status, and there are no red flags whatsoever.
    7. I have switched themes, first to Storefront, then to Twenty Seventeen.
    8. I have tested with Ajax enabled and disabled.
    9. I cleared transients, terms, and sessions.
    10. I also saved (flushed) permalinks.
    11. I have checked the site on multiple browsers, even with Incognito.
    12. I have done tests, logged in as Admin, and logged out as general public.
    13. And I have checked and re-checked all WooCommerce settings.

    Even thus I have gone to great lengths to have the issue resolved, it returns the warning: Your basket is currently empty.

    The warning shows each time an item is added to the Cart, without been logged in to the site, however, while logged in, it adds the item to the cart without issues.

    WooCommerce is set to accept orders from non-registered users, that can either decide on checkout if they want or not create an account.

    It seems to me that this is a WooCommerce issue, since that by disabling plugins, switching themes, and even checking the server settings and WooCommerce configuration did not resolve the issue.

    Any help getting this issue resolved would be greatly appreciated, mostly because after going back and forward, searching on this support forum, I am yet to find a proper solution to this problem.

    Kind regards,

    Alex

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @alexdeborba,

    That sounds like you have done most of the troubleshooting that we would request! Typically when this is happening for non-logged in users, it is most likely a setting in the server cache, or something in the database not correctly submitting. Check out this link:

    https://stackoverflow.com/questions/31533606/woocommerce-cart-empty-for-non-logged-in-users

    and get with your Host (we see that it is Go Daddy) to see if there is an issue in the database or they have something set in the cache for the Cart page that you may be unaware of.

    Let us know how it goes!

    Thread Starter Alex de Borba

    (@alexdeborba)

    Hello @nixiack8

    Small correction there: The domain is registered with GoDaddy, but the site it is hosted with CloudWays.

    I will try to see if the link that you shared leads to any resolution, and post here my findings.

    Regards,

    Alex

    Hello, I am having also an issue with the cart for my shop. On my computer, when I add an item to the cart, the cart icon still shows as $0.00. On my phone and on chrome browser, when I add an item to the cart, the cart icon shows as $0.00 and when I click on it the cart is empty.

    I would really appreciate any help that anyone can offer!

    https://kumasdiyari.com/ is my shop.

    Hi,

    I am also facing same issue and have tried all the options mentioned by @alexdeborba
    Please share solution if anyone has resolved the this issue.

    Thanks

    Hi guys,

    I had the same issue too. It was solved by enabling cookies in the mobile browser

Viewing 5 replies - 1 through 5 (of 5 total)
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