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  • Resolved 1formanet

    (@1formanet)


    1 month, 1 week ago

    Hello, no email received to unblock … what can I do ?

    • This topic was modified 1 month, 1 week ago by 1formanet.

    The page I need help with: [log in to see the link]

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  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @1formanet,

    Thanks for reaching out. If you’re blocked from logging into Wordfence Central, please send us an email at lockout @ wordfence . com so we can assist you.

    If it’s your own website you’re locked out of and you’re not receiving the unlock email, you can temporarily deactivate Wordfence by doing the following:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Refresh your dashboard and you should be able to see Wordfence Active again. If not, go to the Plugins page and Activate it.

    You can find more information on unblocking yourself here: https://www.wordfence.com/help/blocking/troubleshooting/#if-you-locked-yourself-out

    Thanks,
    Margaret

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