• Hello,

    I’m admin and owner of this website. My ip is in with list, but anyway, when I try to enter to the dashboard, I got this message today: Your access to this site has been temporarily limited by the site owner

    I and all users, are blocked if they try to go to the dashboard.
    And requested unlock email didn’t come.

    I uninstall wordfence and all its options using wordfence assistant, then install last version again but anyway, same error.

    • This topic was modified 2 years, 5 months ago by Merkucio.
    • This topic was modified 2 years, 5 months ago by Merkucio.
    • This topic was modified 2 years, 5 months ago by Merkucio.
    • This topic was modified 2 years, 5 months ago by Merkucio.
    • This topic was modified 2 years, 5 months ago by Merkucio.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter Merkucio

    (@merkucio)

    Well I couldn’t wait and clear the wp_wfblocks7 table using phpMyAdmin
    So, now I can go to the dashboard, but what to do in this case in future?

    Thread Starter Merkucio

    (@merkucio)

    I have been blocked again.
    My IP is whitelisted. What’s wrong with your plugin?

    • This reply was modified 2 years, 5 months ago by Merkucio.
    Thread Starter Merkucio

    (@merkucio)

    Blocked again, now from the frontend too, not only me.
    the wp_wfblocks7 shows Blocked by login security settings.
    But I don’t use login security options at all.

    • This reply was modified 2 years, 5 months ago by Merkucio.
    • This reply was modified 2 years, 5 months ago by Merkucio.
    Thread Starter Merkucio

    (@merkucio)

    Well, I use
    Let Wordfence use the most secure method to get visitor IP addresses. Prevents spoofing and works with most sites. (Recommended)
    And it shows wrong IP. It shows inmotionhosting IP instead of mine.
    Can I select
    Use the X-Forwarded-For HTTP header. Only use if you have a front-end proxy or spoofing may result.
    OR
    Use the X-Real-IP HTTP header. Only use if you have a front-end proxy or spoofing may result.

    Or what to do else?

    Thread Starter Merkucio

    (@merkucio)

    Ok select
    Use the X-Forwarded-For HTTP header. Only use if you have a front-end proxy or spoofing may result.

    Now website works but I have this in scan results

    'How does Wordfence get IPs' is misconfigured
    Type: IP Detection
    Issue Found 29/09/2022 17:20
    High
    IGNORE
    DETAILS
    Details: A test request to this website was detected on a different value for this setting. IP blocking and live traffic information may not be accurate. Get More Information(opens in new tab) This site appears to be behind a front-end proxy, so using the X-Real-IP HTTP header will resolve to the correct IPs.

    And in Diagnostic:

    Connecting back to this site via IPv6
    wp_remote_post() test back to this server failed! Response was: cURL error 7:
    Plugin Support WFAdam

    (@wfadam)

    Hello @merkucio and thanks for reaching out to us!

    It definitely sounds like the IP configuration was the issue but a diagnostic might help me see what is wrong.

    Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks again!

    Thread Starter Merkucio

    (@merkucio)

    Sent. Thanks.

    Plugin Support WFAdam

    (@wfadam)

    Sorry for the delay in this issue.

    Can you send me another diagnostic as I cant find the one from before? Most likely because of the time that has gone by.

    Sorry again.

    @wfadam, I am having the same issue. For this client, I am only using the free version of the plugin. I put in my email to send an unlock email a couple of times, but it never comes. I whitelisted my IP and still doesn’t let me in. Also, wf is not logging me being blocked. I disabled wf and can sign in just fine. I just sent a report by email as you requested.

    Thanks.

Viewing 9 replies - 1 through 9 (of 9 total)
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