“You must donate more than $1.00”

@earthnutvt thanks for reaching out about this.

Can you share the following so our team can take a closer look:

• Would you mind sharing the public url(s) and repeat the steps with the urls so we can reproduce exactly the issue?
• The version number of Charitable and any Charitable addon(s) that are currently active on the site.

The above informatoin will help speed up any potential troubleshooting. Thank you!

Sure.

https://keepstpetelit.org/campaigns/monthly-donations/

Charitable – Version 1.7.0.7

Charitable – Recurring Donations – Version 1.2.20

Thanks @earthnutvt – we just did two tests but didn’t get the error yet. Is this happening for every donation? And we are noticing you are using recurring donations – is this happening just for the “one time” tab (which is what appeared when we followed your link) or the “monthly donation” tab, or both?

Finally, since you have a premium addon I assume then you are a license holder – for faster service and to share temp admin access we highly suggest you reach out through the support on our website (you can reference this support url so you don’t have to retype anything). Meantime our team will take a closer look.

I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation. You might to also want to upgrade to the latest version (which is now 1.7.0.8). Again, if you are user who has paid for a plan or license please reach out via the support on our website (you can reference this support url so you don’t have to retype anything) for faster responses (especially if you can re-confirm the url and provide a step-by-step since we couldn’t initially duplicate the issue). The website allows us to provide a level of support for paid users that we might not be able to here in the .org forums.

Thanks!