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Hi @vannquish

I’m sorry you’re having issues with image optimization!

At times, this can just be temporary and may start working properly again on its own, but the suggestions below have helped others with similar issues.

? Install our Don’t Use Image Magick helper plugin to have your server use an image manipulation module called GD, as when Imagick is used, it can sometimes make optimization very slow or not work well (works simply by activating).

? Add the following to your wp-config.php file (before the “That’s all! Stop editing…” message) to increase the amount of memory and time available for image optimization (this can be a larger number if your host/server will allow):

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
set_time_limit(0);

These should solve the problem as I guess the timeout problem happens because one of these.

I’ll look forward to your response so we can hopefully get this resolved for you!

Best Regards
Marko

• This reply was modified 10 months, 3 weeks ago by WP Media.

Hi Marko

The ?Don’t Use Image Magick?plugin didn’t make any difference.

Adding the code to my wp-config.php file breaks my website.

I’m see the same issue on multiple sites and I’ve tried the fixes on more than 1 site and it still doesnt resolve the issue.

Thanks

Hey @vannquish

Thanks for your patience!

The code in wp-config.php should not break the site as long as you add it above “That’s all! Stop editing…” line, but maybe there is a problem in formatting, so you can try this:

define( 'WP_MEMORY_LIMIT', '256M' );
set_time_limit(0);

If these do not help, can you temporary deactivate next-gen creation, resize and thumbnails optimization in Imagify Settings and try to optimize one image from the Media Library (List View)? Were you able to optimize that image?

Best Regards
Marko

Hi Marko

We already have the following set in our WP-Config.php file.

define(‘WP_MEMORY_LIMIT’,’512M’);
set_time_limit(0);

Some other errors are appearing next to our media now.

Our server returned an error (0 – Operation timed out after 45000 milliseconds with 0 bytes received).

Our server returned an error (502).

Hey,

The process is timing out for some reason ??

Can you tell me if you are able to optimize one image from Media Library if you disable next-gen creation, resize and thumbnails creation in Imagify Settings first?

If yes, it would be good to check with your host if timeout is really set to infinite.

If it still does not work, it would require some additional tests from our end and you might consider trying alternative solutions in order to see if it works.

Let me know what you think.

Best Regards
Marko

Can you tell me if you are able to optimize one image from Media Library if you disable next-gen creation, resize and thumbnails creation in Imagify Settings first?

I disabled those settings and the ‘optimiser’ spins for ages and then fails.

Hi @vannquish

Thanks for your patience!

In most of the cases like this, the problem happens due failed self requests so the process even does not reach our servers (otherwise, the specific error message would be returned).

In these cases, we are not able to alter these processes and our hands are tied in terms of finding the solution ??

Best Regards
Marko