You failed to correctly answer the math problem

  • Resolved lcorpit

    (@lcorpit)


    1 month, 1 week ago

    Hi All,

    For context I am an MSP, I know very little with WordPress and am trying to assist one of my customers with migrating webhosting servers.

    I am trying to log into the admin portal, down the bottom it mentions to prove your humanity with the equation 2 + 5, to the best of my knowledge the answer is 7? however entering this number or using the up arrows to get to 7 I get an error “You failed to correctly answer the math problem. This is used to combat spam when Jetpack’s Brute Force Attack Protection API”

    I have tried this from two different sites with 2 different PC’s to rule out if its my IP address that’s blocked.

    The customer has no idea who built the website, only thing we have are two admin accounts provided by their previous IT provider.

    We have access to cPanel, how do we go about fixing this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Chatoxz (a11n)

    (@chatoxz)

    Hi there,

    Thanks for reaching out about this issue.

    It seems like the math captcha is not functioning as expected. You can disable the math captcha by adding a filter to your site’s?functions.php?file or a?custom functionality plugin. Use the following code to disable it:

    add_filter( 'jpp_use_captcha_when_blocked', '__return_false' );

    This will turn off the math captcha, but Jetpack Protect’s primary security functions will continue to work as normal.

    Additionally you can check this guide to disable Jetpack or Jetpack Protect on the site:

    https://jetpack.com/resources/deactivate-plugin-without-wp-admin-access/

    You can also do this from your cPanel dashboard:

    1. Log into cPanel.
    2. Open File Manager and navigate to the website’s root directory (public_html or the folder where WordPress is installed).
    3. Go to wp-content/plugins/ and locate the jetpack folder.
    4. Rename the jetpack folder to jetpack-disabled.
      • This will temporarily disable Jetpack, including its Brute Force Protection.
    5. Try logging in again with your admin credentials.
    6. Once logged in:
      • Go to Jetpack > Settings > Security in the WordPress dashboard.
      • Disable Brute Force Protection or adjust settings.
    7. Rename jetpack-disabled back to jetpack in wp-content/plugins/ to re-enable Jetpack.

    Let us know how it goes.

    Cheers,

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @lcorpit,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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