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  • Resolved zappoboy

    (@zappoboy)


    5 months, 2 weeks ago

    Just finished a new WP website and installed your Solid security plugin. Worked for a couple of days. Today I try to login as administrator.

    WordPress login works fine, have the meny, website works fine, but I am locked out from EVERY WP function. Totally blocked. Can not find any other reason than your plugin locked me out.

    There should be an emergency key to be used, seems that you do not have. How can I resolve this issue OR completely delete the whole plugin installation on my server.

    /Jan

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter zappoboy

    (@zappoboy)

    Just finished a new WP website and installed your Solid security plugin. Worked for a couple of days. Today I try to login as administrator.

    WordPress login works fine, have the meny, website works fine, but I am locked out from EVERY WP function. Totally blocked. Can not find any other reason than your plugin locked me out.

    There should be an emergency key to be used, seems that you do not have. How can I resolve this issue OR completely delete the whole plugin installation on my server.

    /Jan

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @zappoboy,

    I’m really sorry we missed this post, Jan!

    While there is no security key, this guide should help you regain access to your site in case Solid Security has locked you out or restricted your access.

    Do you still need help here? If so, please let me know and send screenshots of the issue (if possible).

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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