You can only optimize images from a domain with a single user.

  • Resolved Sherry B

    (@sherrybcreative)


    6 years, 11 months ago

    Receiving “Error processing file:
    You can only optimize images from a domain with a single user. Request rejected.”

    Only occurs when using a ShortPixel subaccount.

Viewing 1 replies (of 1 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hi Sherry,
    this message usually occurs when one tries to create multiple accounts to optimize images from the same account.
    If you feel this is a mistake please contact us directly here
    https://shortpixel.com/contact
    with more details and we’ll investigate.

    Thank you,
    Alex

Viewing 1 replies (of 1 total)
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