You are temporarily locked out – "Send me an unlock email" doesn't works

Same problem for me, I think, on my WP network.

When a blocked user fills the form to receive the the unlock email, he gets the correct result screen:

Your request was received

We received a request to email “[email protected]” instructions to unlock their access. If that is the email address of a site administrator or someone on the Wordfence alert list, then they have been emailed instructions on how to regain access to this sytem. The instructions we sent will expire 30 minutes from now.

But he does not receive any mail.

I reproduced the problem and nothing is written in the php error logs, and I see in the sendmail logs that no mail has been sent.

Thanks for your help.

Here is the official Wordfence guidance for regaining access in cases where you are locked out:

https://support.wordfence.com/support/articles/1000010693-i-ve-locked-myself-out-of-my-site-i-ve-tried-the-email-unlock-feature-and-it-didn-t-work-what-shoul

OK, my question was about what seems to be a bug.

But I realize I should have open a specific topic for that (and that’s what I will do now)

Good plan. If you’re not receiving the emails then this is bug the developers will definitely want to know about.

Make sure and use the test email link at the bottom of the options page. Sometimes its just that postfix/sendmail on the server needs to be restarted.

Also have the user, check spam folders that might have moved it automatically (trash folder too) in his email client.

tim

discussion continued on this topic