Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor iSaumya

    (@isaumya)

    Hi,
    It might be possible that you have some kind of security plugin that is causing this problem. If you have any kind of firewall or security plugin on your website, try disabling that and check.

    Thread Starter horsee

    (@horsee)

    hi,

    I use Security Ninja and Hide my WP Ghost plugins. I have disabled the Security Ninja plugin and then cleared the cache and activated it back. Now all pages seem working fine.

    But how can I find if some plugin is causing the issues?

    usually when I clear the cache it will get back and takes some time until the issue will occur again.

    Plugin Contributor iSaumya

    (@isaumya)

    When you clear the cache, everything is fetched from the server. Your security plugin might have something set that requires all requests to be served from the server so that the plugin can intercept it and process it. So, whatever token it sens when it expires and pages are served from CDN then pages don’t work.

    I would suggest you to get Cloudflare Pro plan and use WAF which will provide you a much better security than any plugin.

    Thread Starter horsee

    (@horsee)

    Unfortunatelly, I cannot obtain the Cloudflare Pro plan as the site owner is purchased Security Ninja product and want to use it so need to find the rootcause of the issues.

    Again I have received the notification about the page that is not accessible. Now it is another page – https://hobbyhorseslovakia.com/spooky-hobbyhorse-zraz/

    When I open the page souce I can see the following:

    Page retrieved from Super Page Cache for Cloudflare’s fallback cache – page generated @ 2023-12-27 06:38:46 – fallback cache expiration @ never expires – cache key e28286fb9b5bc2b4fc9d96ee2e17962978bac6ca.html

    Can you advice me how can I debug from what is issue is coming?

    Plugin Contributor iSaumya

    (@isaumya)

    I told you that the issue is coming from the security plugin. They defiantely have some code that reques each request to be served from the server and some nonce set which expires when page is being served from cache.

    Not sure what more help I can do here.

    Thread Starter horsee

    (@horsee)

    i will contact the author of the plugin, but need to provide them with more details as this issue is not replicable easily as soon as I have cleared the cache that page will display again and it takes hours to get this issue appeared again and i am not sure on which page.

    So understanding you correctly it means that when the page is served from the cache the security plugin will block access to it?

    Also – i can read in the page source – that the page was retrieved from the cloudflare’s fall back cache – it means from the cache generated by your plugin?

    Plugin Contributor iSaumya

    (@isaumya)

    Yes cause when you clear the cache the page is fetched freshly from the server with a new nonce, and until that nonce expires, you will see that page but once that nonce expires you will see that error page.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘You are not allowed to visit this website Error’ is closed to new replies.